DON'T CALL THIS PLACE!!!!!!!!!!!!This is the worst phone call I ever made. The guy literally insulted me, saying I knew nothing about ice machines and how to ask the right questions. Then he told me to call another place. All I had asked was do you give free estimates? and all he could have said was no. But instead he blabbered about me calling another place and asking me if i had never made a call before for a ice machine service repair. Im 20 yrs old, i have my own business and the ice machine was a new machine. First time it broke. Any other places I called they politely told me that free estimates weren't available. The person's name that had answered the phone was "forest."