What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
4114 Indian River RdChesapeake, VA 23325
From Business: If you've been looking for a trustworthy shop to service your vehicle, Affordable Transmission & Engine Exchange Inc. is independently owned and operated, special…
5334 E Virginia Beach BlvdNorfolk, VA 23502
Wayne and his crew rebuilt the transmission on my 1990 Ford F250. The work was done quickly and for the estimate I received...no hidden extras! Th…
1337 Lindale DrChesapeake, VA 23320
From Business: I have been in the Ford Powerstroke Industry for over 10 years. Retained my Senior Master Certification while employed at Ford. I also have my Associates Degree i…
827 W Pembroke AveHampton, VA 23669
From Business: Let Maaco Collision Repair & Auto Painting, turn the car you drive back into the car you love. As America’s #1 bodyshop, Maaco Collision Repair & Auto Painting ar…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Freddy fixed my car fast and efficient. I love this place go there often, all my experiences have been great. Highly recommend.
Had some brake work /oil change done on wife"s vehicle back in May 2017;rotors turned also.A couple of days later ; while driving, heard a rattling noise on the under-side near the left front wheel.Tried to look to see where it was coming from.,it occured more when backing up. Called the Pembroke shop, we were in the Denbing area at the timel.Carefully drove to the shop.Mgr. came out to inspect vehicle;could not place car on rack;bays were full.Mgr. surmised, that it was a transmission issue. Drove home . Next day ;took vehicle to Carter"s Corner Auto shop on Pembroke near Buckroe Bch. Diagnosed the problem. Wheel -nuts on left-front had come loose and one nut was missing.when backing up the calipers would hit,causing the noise Cost $30.00.It was suggested that I take it back to Big Al"s for a refund for at least the Brake job. Took vehicle back.; Mgr. called corporate office;which I fervently advised after he [Mgr] offered me $30.00 and Three oil changes. Got to be kidding! We could have had a bad accident out there,I told him.This issue went on for over a month e.g /Had put a complaint with our charge card; could not find fault with Big Al"s.Will never deal with this company ever again
Had my exhaust installed there 4 years ago. Been back 3 times since. This last time one of my tail pipes fell completely off. They told me the whole system had to be redone and I had to pay for it. I asked if their systems typically need to be redone every few years and the manager said yes. He got mad when I said I wasn't going to continue to pay them for shoddy work. When I picked up my truck my keys were just sitting out on the counter unattended.
Tune Up Hampton has been great. I will definitely be back for any car issues. Thank you so much!!!!
The mechanic were extremely helpful. They gave excellent customer service. Will come back if I need work done!!
Tune Up Plus in the Hampton location is great. They helped me out and made it cheap as possible. Thank you!!!
After some confusion on the type of oil used in my oil change, I felt uncomfortable with even a small risk of running with the wrong oil. Despite being very confident that the correct oil was used, the manager offered to re-change my oil and was able to fit me in quickly on a busy weekend. I greatly appreciated the staff's dedication to making sure I was satisfied. They have definitely earned my future business!
This shop is top notch. They keep you informed of everything going on and they are fair with pricing very reasonable. The owner is one of the most honest men I have worked with. They have been working on our vehicles for years and my Son and his family, also works on my Daughters vehicles. They have gone out of their way for people. Seen it with my own eyes. I would recommend them to anyone They are the best at alignment. Thanks HW, JPI
I HAD A 11AM APPOINTMENT TO GET A NEW BATTERY-THEY DID NOT START ON MY CAR UNITL 140PM-THEIR CUSTOMER SERVICE SUCK -I WILL NEVER GO TO PEP BOYS AGAIN
This has to be the most depressing, unorganized and filthy place one can visit or work; it amazes me they can still be in business. I had my car setup to have the Pep Boys on Mercury Boulevard in Hampton Virginia install tires.I called ahead to the service department on a Thursday to inform them I could be in Tuesday morning at 8 a.m. but I needed to be out by 10 a.m. due to work. I was assured this will be no problem. Tuesday morning they informed me the only person in the service department that can replace my tires was not there yet. I looked around in the waiting room and ask an employee where the coffee was. I was informed they do not serve customers coffee nor have any amenities for customers. I had to be cautious about where I sat due to pieces of the ceiling that was peeling away and falling down. The entire waiting room was filthy, just a very uncomfortable atmosphere. At 8:30 a.m. I was informed that their tire person was having car trouble. At 9 a.m. I was informed that the tireman should be on the way. At 9:30 I was informed that the tireman should be arriving any time. At 9:31 a.m. I informed Pepboys I was leaving and would return Wednesday morning at 8 a.m. Wednesday morning at 7:45 I arrived and informed the woman behind the counter I had to be out of there by 10 a.m. She did not believe it would be any problem.Before I go any further let me say, the people that work here seem to be some of the most depressed unhappy and unsatisfied employees I've ever seen in a business, there's just no energy or satisfaction in their job or workplace for the energy.At 8:15 my car was finally taken in. Later I was informed one of the bolts holding the wheels on was going to break off due to a stuck lug nut and they would have to replace it. I asked how much it would cost? $6 for the bolt and $50 for the labor. I informed them I would buy the bolt and spend the five minutes it would take to install it myself. 5 minutes later i was informed the lug nut came off without breaking the bolt, imagine that.30 minutes later with my car still on the rack no tires as of yet they returned to tell me I needed license plate lightbulbs. The bulbs were $5 and he could put them in for $25. I said just sell me the bulbs and I can replace them myself and to please stop inspecting my vehicle and just change the tires. Having brought my own coffee that morning it was now time to use the restroom. My mouth nearly hit the floor when I walked into this biological filth. I couldn't begin to guess when the last time anything had been cleaned. I can't even begin to describe the smell. I decided to hold everything and walked out.The water cooler was just as filthy as the bathroom and included heaps of trash and store items stuffed underneath. The entire store overall is filthy. Looks like nothing has been cleaned since the day it opened nor does it look like the store has ever seen a broom or a vacuum. At 10 o'clock my car was finally let down off the rack and I watched as the Tire man got inside with a diagnostic scanner and just sat there. He then turned on my windshield wipers and headlights although there was no rain inside the shop that I can tell. After nearly 10 minutes of this I went up to the service counter and demanded to know why my windshield wipers are being burnt up on dry windows and ask what the service man was doing in my car sitting there when it was completed.I was informed he was doing a courtesy inspection check and diagnostic. In other words let us find every little thing we can so that we can milk you for every penny and dime you have. I told the woman the only courtesy I expected from them was to put tires on my car and get me out of there by 10 a.m. I demanded that the gentleman stopped his inspections immediately and someone get my car out of there. At 10:15 I was finally able to pay and get the hell out of that place. Also the steering wheel was covered in grease and grime.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.