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        More Info

        Our mission statement is easily summed up in 5 words: "Customer Service and Customer Satisfaction"

        General Info
        Pleasant Air is a family owned and operated business that has served the HVAC needs of our community and beyond, with a team of highly skilled service technicians, installation crews, and an equally dedicated support staff for over 25 years. Please visit us at www.pleasantair.com for all services offered in Residential, Commercial, and Industrial arenas, including chiller service.
        Email
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Services/Products
        Residential Services Commercial Services Industrial Services
        Brands
        Mitsubishi, Trane, Westinghouse, York
        Payment method
        all major credit cards, discover, mastercard, visa
        Amenities
        We service and repair all brands of heating and air conditioning equipment and systems. We are proud to offer a Military Discount on service calls.
        Accreditation

        Kiwanis,Angies List,Better Business Bureau A+ Rating,Veterans Discounts.com

        Associations
        Trane Comfort Specialist Dealer Mitsubishi Diamond Dealer BBB A+ Rating Angies List A Rating Hampstead Chamber of Commerce Member Progress Energy PreQualified Contactor
        Other Link

        http://www.pleasantair.com

        Categories
        Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Heat Pumps, Heating Contractors & Specialties

        Reviews

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        KH
        Kevin H.

        02/18/2015

        Overall

        Had a issue with heat the day before the coldest day of the year. I called to setup a service call visit. Was told someone would be out that very day. By 2:30 no one had showed.



        I then sent them a email asking if I could have assurances that someone would be out today to look at the unit. An hour passes, no response.



        I'm starting to get worried. I have 5 kids. It's suppose to drop into the 20s tonight.



        I then call, and attempt to explain that I NEED to know if someone is coming out today, if not, I need to hire someone else.



        The response I got from Cindy the receptionist was "SIR, DO NOT TAKE THAT TONE WITH ME"



        What tone? I just need to know. I'm a father. I need to know if someone can come or not and fix my heat. I explained all this earlier that morning around 9 am that I need someone out today. If they could not get to me in time, they should have let me know.



        Looks like I'll be going elsewhere.



        Good customer service goes a long way.....

        Helpful(0)Flag

        Details

        Phone: (910) 270-3934

        Address: 151 Sloop Point Loop Rd, Hampstead, NC 28443

        Website: http://www.pleasantair.com

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