I placed an order to the Walmart in Hammond indiana Today 12/30 about 9:30am for just two tires because it had same day availability for me to pick up. Before ordering I called the store and confirmed with them that my order will be ready way before 3pm so that I can get the tires put on there at their service center because that was the time they stated the car service center took their last customer. I went to the store about 1:30pm because I had not yet received an email confirmation that my tires were ready and time was getting closer to the car service last customer service. No one at pick up was able to tell me why more order still isn't ready. I then ask to speak to a manager, I spoke with Joshua Gale, who took my confirmation number for the tires and looked them up, all paid for with same day availability and I received still no help but was only told the tires are in process after I explained the situation. It is now 6:22pm, still no tires. I am now still at the store at 6:26pm not speaking to a different manager R Deborah, who has now told me THEY SOLD THE LAST TIRES IN MY SIZE AND SHE HAS NO IDEA WHEN THEY WILL HAVE MORE AND ALL SHE CAN DO IS GIVE ME A REFUND. Horrible costumer service, VERY VERY poor management. This store has of consideration for costumers time. In store nor over the phone. Not only was my entire day wasted but now I have no tires.
Horrible customer service and manager. If I could rate this place negative stars I would. My husband just bought a PS4 headset from them about an hour ago came home to open the box and noticed it was broken so he left it in the plastic didn't even take it off put it back in the box and immediately went back to Walmart not even 20 minutes later to exchange it. They told him they could not exchange it or reimburse his money because it did not even have a serial number and condition it was in. He told them to toss the headphones because he didn't want them he literally just left the place and came back! He did not have a PS4 until about a week ago and BOUGHT IT FROM THE SAME WALMART!!! It's unfair that my husbands money is wasted on a trashy place that probably had employees switching their damn headphones and in the end the customers get screwed over! And of course they get to keep the money and not give a care in the world. Very Unsatisfied with this place.
Since I have to at least pick a star, being 1....after today's experience I would give this Walmart -100 stars. As I'm shopping through the product section, an employee was standing next to the grapes. He proceeded to stand there picking the grapes off of the stems with his bare hands and eating them. God only knows where this man's have been, what they've touched during his shift. His name tag said MARK. White/grayish hair. Approximately 5'10" with a slender build. I will NEVER shop at this Walmart location again! I will also warn everyone I know to watch out! Completely disgusted!
New store. Same rude and ignorant employees. No one EVER offers any assistance.