HORRIBLE!!! The woman who owns this shop has the worst service and people skills that I've ever encountered!!! Definitely not the kind of place you want to be dealing with, especially for your wedding!I ordered bridesmaids' gowns from Simply Elegant. My sister lives out-of-state so she went to a different bridal store to be measured. Then we provided Simply Elegant with her measurements for her gown size. She is normally a size 12 misses, but they ordered her a size 22W! When the giant gown came in, they insisted it was the correct size for her measurements. The gown was $225, then we spent $150 having the extensive alterations done. The first seamstress said it was not alterable because it was SO over-sized. When we did find someone to attempt it, the alteration included removing more than 10 inches of fabric from the waist. When I first called about this horrible mistake, an employee told me they would review the measurements provided as well as the actual size of the gown and if it was wrong they would cover the cost of the alterations. When I called again I spoke with the owner who claimed they never told me that and would not honor it. She was VERY RUDE, did NOTHING to try and compromise or resolve the situation and hung up on me repeatedly. Later she discovered and admitted that one of her employees did indeed promise me that, but she still refused to honor it and did not apologize for calling me a liar. She offered absolutely no resolution whatsoever. I couldn't believe it!There was also a problem with another gown. The gowns were two pieces. A different one of my bridesmaids specifically asked if she could order a different size top and bottom and was told no. Which we thought was strange, but accepted. So she also had to have alterations done. Later we found out that we were misinformed and you actually can order two different sizes. Again, no compromise on the alteration fee which resulted from their poor service.