Monro Auto Service And Tire Centers
62 Skiff St, Hamden, CT 06517
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TollFree: (877) 466-6676
Went in for oil change. They rotated perfectly fine tires. Now all 4 tires are grinding and making horrible noises. Went back twice to get fixed and the manager Rich Pudelka laughed in my face. NEVER EVER TAKE YOUR VEHICLE THERE!!!!! Had the audacity to tell me the worse tires should be on the front of a front wheel drive vehicle!!!!! Sadly they are still in business... STAY AWAY. I even called customer service who had no idea what happened and they refused to help. Then called district manager who was also less than desirable to speak to. I am now calling that persons boss. MY TIRES DID NOT MAKE ONE SINGLE SOUND BEFORE THEY TOUCHED THEM!!!! Oh, and did I mention they tried to sell me $1,300.00 worth of work my car did not need!!!
12/22/2011Provided by Citysearch -
This place is horrible and if you value your car stay away!! I had to use them once and I paid big time. My mechanic was out of town and they not only screwed up my car but also created more problems. All they want to do is sell you more and more and screw the customer. Don't make the same mistake I did - stay away!
I went here for the first time recently for an oil change. The place was really busy and had to schedule me for another day. Even when i scheduled the oil change, the mechanic was late to work that morning and was making personal phone calls. however, when he worked on it, it took him 5 minutes which made me think he didn't do any of the other things my coupon had stated on it. Needless to say, I got to work late. In addition, the coupon for an oil change that I had included a free tire rotation among several other things. One of my tires has a mark on it and when I checked afterwards it hadn't been rotated. They seem very disorganized, at times unprofessional, and don't obey their coupons which is just a tactic to get you in.
On the positive side, the staff was generally friendly. Also, I overheard a customer who was very adament that something was wrong with his car, even though they couldn't find anything. He seemed determined to spend money and they didn't take advantage of that when it wasn't necessary.