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Benjamin Franklin Plumbing

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(7 Reviews)

5700 Maelou Dr, Hamburg, NY 14075

(716) 648-4257

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Matthew P.




They were 6 hours late, the plumber blamed the girl on the phone and the girl on the phone blamed the plumber...

It has taken me 3 days to get a hold of the manager as I have to find out if the hot water tank they replaced is under warranty and no calls back...

Worst experience I have EVER had - do yourself a favor and DO NOT CALL THEM!



Provided by Citysearch - 
The Best

We can't thank Mitch enough for his excellence during our recent emergency. I was overwhelmed at that time, with personal finances plus my husband in the hospital with life threatening surgery. Mitch patiently explained costs and repairs, and even spoke with my husband (in the hospital) over the phone. It was so important to keep my husband in household decisions during his illness. Thank you Mitch.



Provided by Citysearch - 
Great Workers

We are writing this to let you know that Kevin is a hard working, knowledgeable and courteous man. He also works well with Scherer employees, explains what he is doing, and thoroughly checks work with customers before leaving job site. He was a pleasure to have at our home. Thank you



Provided by Citysearch - 

Thank you so much for the most recent plumbing work. As always, your workers were so very polite and competent and all- from your office staff to technicians- are a pleasure to deal with. I wish we knew the names of each and every one, but Craig and Jon are standouts in our opinion.



Provided by Citysearch - 
Great Workers

Recently I had a problem with needed a plumbers help. I'm pleased to inform your company of my total satisfaction. Your people go the full mile to ensure that. Kevin Weiser is a professional in all aspects. Polite, courteous and above caring how he is doing his job. It was also a pleasant surprise to talk to Julie on the phone. To hear a so cheerful voice in the am is surprising and warming. If I were looking to hire employees these two would have a job forever. At 67 years of age I'd welcome them into my family in a heartbeat.



Provided by Citysearch - 
Great people to deal with!!!!!!

Had 2 other companies come to my house for a problem with my kitchen sink. Had problems with it after they left. I called this company and have yet had a problem with it since. Their plumber was very polite and full of information. He definitely cared about the outcome and was very clean. He showed up on time unlike the one other company. Pricing was reasonable. Altogether they were very quick and had great sevice. I would recommend this company to all family and friends.



Provided by Citysearch - 
Benjamin Franklin Plumbing - Hamburg - customer very disappointed with work

Our first concern over this company arose over the method of swapping out thermo-couplers and valves over the course of several charged visits by different employees as the diagnostic phase of fixing our hot water tank. Six hours after what we assumed was the final repair, it stopped working again.
Now, until this time over the week of problems, I was still able to relight the pilot to at least ensure hot water, one tank at a time, for my family to bath. The young man on this last visit informed us that after his work that evening we no longer even had that ability to heat the tank and he would be charging us once more for doing this. We refused to pay for what amounted to his making the situation worse.
That night, I discovered on-line that the manufacturer's parts had a history of defect. If the plumbers would have mentioned this to me a week ago I would've respected that opinion and would have even had them install a new tank. Through the process they never quite understood that I was paying for the professional expertise they were supposed to bring into my house. Trial and error methods installing the same parts every few days, just didn?t instill confidence in their skill level. Needless, to say, someone else got our business the very next day.


Regular Hours

We offer 24/7 service.

Extra Phones

Phone: (716) 646-8960

Phone: (716) 312-4611

TollFree: (866) 847-0034

  • Well Pumps
  • Install Water Heater, Locate Line Breakage, Septic System Installation, Septic System Repair, Sewer Main Clearing, Sewer Main Repair, Sump Pump Installation, Sump Pump Repair, Water Main Repair, Water Purification System Installation, Water Purification System Repair
  • Bathroom Remodeling, Handyman
Payment method
amex, discover, master card, visa, all major credit cards, diners club
Plumbing-Drain & Sewer Cleaning, Sewer Cleaners & Repairers, Plumbers, Sewer Contractors, Piping Contractors, Water Heaters, Drainage Contractors, Plumbing Contractors-Commercial & Industrial
Other Information

Services: Well Pumps, Install Water Heater, Locate Line Breakage, Septic System Installation, Septic System Repair, Sewer Main Clearing, Sewer Main Repair, Sump Pump Installation, Sump Pump Repair, Water Main Repair, Water Purification System Installation, Water Purification System Repair, Bathroom Remodeling, Handyman