Great Service! Our power went out at our home and we called Bay State Generator and they had tech at our house in less than an hour! They had the parts right on the truck and got us back up in running in no time! We tried calling another company and because we did not have a service contract they said they could not get out to us for a couple of days. Also the service charge was very reasonable, and the tech was polite and really knew what he was doing. I wouldn't call anyone else after this.