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Business Description
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Baltimore, MD. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Hours

Regular Hours

Services/Products
Car Rental, Rental Cars, Rent a Car, Van Rental, Auto Renteal, Luxury Car Rental, Airport Pick Up
Brands
Car Rental, Rental Cars, Rent a Car, Van Rental, Auto Rental, Luxury Car Rental
Payment method
cash, check, amex, discover, master card, visa
Neighborhoods
Southwestern Baltimore, Morrell Park
Categories
Car Rental, Van Rental & Leasing, Truck Rental, Automobile Leasing

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Reviews

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01/03/2017

Overall
Selection
Service

Due Accidant I came to this Branch And have wonderful Experience with this branch It was shot notice to the office They don't have the car ready on my Arrival But they went Extra mile for me and send one if the driver to bring the car for me from route 40 Thanks to Manager and Team great Customer service!

11/04/2016

Overall
Selection
Service

I have been a long-time customer of this Enterprise for many years but this last experience has completely changed my entire perspective of the company. My husband is disabled and receives disability income. While his award letter and insurance declaration page were always acceptable as documents to present for renting a vehicle through Enterprise (all locations, not just this one, mind you), new management claims that this never should have been the case and refused to accept his award letter in a rude, disparaging, humiliating fashion. Given our circumstances, utilities are all in my name so there was no utility bill to present (never has been) in my husband's name. We appealed to corporate who states that all Enterprise locations can follow their own policies. This experience made my husband feel less of a human, let alone a man, and the rude, condescending treatment of the staff was just the icing on this bitter cake. We are filing a BBB complaint but since Enterprise reached out for a review, I am taking this time to let them and other customers in similar situations know that Enterprise is not the family company it purports to be. I didn't feel like family watching my husband go through this embarrassment and mistreatment. While we can accept changes and hearing "no" about a request, it was the manner in which we were spoken to that is the hardest part of it all.

06/24/2008

Overall
shoddy work and lies

I took my car to Russel for collision repair and was extremely disappointed with their work. Not only did they do shoddy work with the repairs they did make, but they completely neglected to repair certain important things( like the exhaust), AND they messed up the interior of the car by not using a rubber screwdriver. When we took the car back two weeks later because pieces were falling off the car while we were driving, they were very unprofessional, denying any responsibility until we showed them the damage they did to the cars interior. On seeing the screwdriver marks, they claimed that they would do the work, but that they had to order a part and they would call us when it came in. We never received any call, and when we called back to complain, they claimed they had lost our file. Now it's two months later and we find out that our car is not even safe to drive because of parts that Russel Service Center neglected to repair. I would recommend that you go ANYWHERE but here.

03/28/2008

Overall
Don't Take Your Car Here!

My car was towed to Russell Collision Center at 1501 S Caton Ave. on 12-20-07 after I was in a car accident. I’m writing this on 3-28-08, and my car is still not fixed! Russell has since left my car, taken apart and exposed to the elements, outside and it has become all rusted. They made 4 separate repair supplement calls to my insurance company. They have caused me an extreme amount of stress and many inconveniences. Also, I am incurring a great financial burden because as the gas prices continue to rise, the car I am forced to drive is costing me much more money in gas that what my car would have cost me, had I been able to drive my car rather than a rental. To date, my car has been at Russell Collision Center for 100 days, of which 71 of those days were business days. I'm also concerned about the safety of driving my car now because it's been rusting and taken so long to be fixed. I have to question the Collision Center's ability to fix cars correctly, because they certainly cannot do it efficiently.

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