I would never recommend this shop to anyone. Find another repair shop if at all possible!! Three+ weeks later and I still do not have my tractor. The shop procrastinated with my warranty company for two weeks. It was finally determined that I would have to pay out of pocket. Today makes week four. I brought my payment down to the shop early morning and was told that my tractor would be ready by noon, then 2, then 3 and now they are saying I need an additional part which will not be ready until 7:30 p.m. In addition to that, the price has increased from what I was originally quoted. I will never bring my tractor here again and most certainly will not recommend this shop to anyone else. Two thumbs down; bad service.
Freightliner in Hagerstown MD is top notch. We had a problem with Austin Freightliner and was getting a huge run around. Dan Harp from Hagerstown got involved problem solved and back on the road again! They are a class A outfit. I highly recommend them. Thanks Hagerstown Freightliner!
PETRO IN CARLISLE, PATA IN GREENCASTLE, PA Made a huge mess, they put wrong part's and hooked up incorrectly, also:(FREIGHTLINER AT EXIT 5B IN HAGERSTOWN, MD GOT US IN & OUT SAME DAY WITH CORRECT PART'S ALL HOOKED UP CORRECTLY AND WORKING GREAT! THANKS FOR A JOB WELL DONE!!!
STAY AWAY FROM THIS PLACE AT ALL COST! The tow truck driver warned my husband about this place but he was in a bind and had good service at other Freightliner shops - not the case here! They quoted him a price to tear apart the engine in order to figure out what was wrong, gave him a quote to fix it - he said just put it back together - they ended up charging him almost 4 times the amount of tearing it apart and their idea of putting it back together was to shrink wrap all of the parts on a pallet and stick it on the back of the truck - but they said it was a fair price for the work they did! They do not care about drivers or their customers. I am not against a company making a profit - but screwing the customer is not the way to do it!
This place works more like a circus than a team. One fiasco after another. Doin business with them like rollin the dice.