Pro Nail originally started out as a really great business. Friendly staff, highly trained staff. Then there became way to much drama between family members who ran the business. The most highly qualified nail tech "Amy" there not to mention the most customer oriented was treated poorly as well as her clients. I experienced that treatment many times. The treated Amy so poorly she left there and came back 3 times out of family obligation. They never once appreciated her. She has now gone for good leaving her many clients who loved Amy, not only for her friendly attitude but because above all she cared for her customers and the quality of work she delivered now have no one at Pro Nail who cares. ALL THEY CARE ABOUT IS YOUR MONEY. I WOULDN'T GO BACK THERE IF THEY WERE THE LAST NAIL SALON IN HGR. SHAME ON YOU ALL! By the way Amy has never notified any of her customers of her new place of employment as you have accused her of..
1136 Conrad CtHagerstown, MD 21740
From Business: We are dedicated to providing a memorable experience for each guest through exceptional service and technical excellence. We will go the extra mile to accomplish …
Have been three times. First time was excellent, so I decided to go back. Second visit...not so good. But figured anyone can have an off day. Third time...the worst. The lady used the drill to completely shape my nails (acrylic), and "drilled" off old pieces instead of clipping, hitting my skin numerous times. None of my nails were shaped the same. The polish I choose....looked completely different in the bottle than what went on my nails. Not even close. Then I noticed one of the ladies..."thinning" all the regular polish with regular paint thinner. Needless to say, the polish chipped in a day...and just faded out. I've had acrylics for as long as I can remember. This has never happened. Never again.
My mother and I went there today and went and 10:15, their website says they are open at 10:00 and they didn't "actually" open till 11:00. So we sat and waited till then. When we walked it it was nice and Ana was nice but when it was my turn to get my nails done it all went south. I didn't have Ana do them but I wish I had. A man did mine and when he was sanding them he ripped my cuticles and burned my finger multiple times. It felt like dipping an open wound into alcohol. It took everything in me not to yelp in pain. Then when my nails were done I looked and they were all uneven! And the polish job was so messy! My fingers haven't stopped burning and will NOT be returning again... Ever.
I have been going to this salon for 10 year. Have always had great service. I have experienced the comings and goings of technicians. Family doesn't always get along. And we do not know the full story. I highly recommend this salon to all my family and friends. I go to Mary now and am very pleased. I love her since of humor and she is always very polite, and she does great job. I also have Lynn On occasion and she does a good job. So, don't judge a book by its cover
Disappointed with my experience here. The cost for a basic pedicure was $25, which in my opinion is overpriced. This service did not include a leg/foot massage, which has always been standard anywhere else I've gone. The nails were quickly and painfully trimmed, and still feel jagged. Staff friendly but not enough to bring me back again.
I was lucky enough to get my nails done by the owner Ana. Ana is the sweetest person. I had my daughter with me and she was sweet with my daughter as well. The nail salon itself is exquisite. I was getting my nails done for a special trip to Vegas. I'm so happy the way my nails turned out. I'll be sure to be back to Pause very soon.
I always get mani & pedicure for $35.00. They have always included a massage. I have had excellent service & recommend them to my friends, who also happy there.. If you ever find later that a nail catches just stop back in & it will be fixed.I don't know if Abby may have had in-grown toe nails which can be painful.
Got there 20mins before close and the man took me, gave me what I wanted without having me pay for more than I wanted...french gel over natural nail ... no manicure, $25... great. Hope it lasts like I want, if so i will go again!(may come back and say how long it lasts)
This place is so clean, pretty, friendly. The workers in this salon are so nice, they welcome you into there place. They do amazing jobs and make you walk out happy. My nails and toes look amazing every time I walk out. This is the place that you should come to!!!!!!!!
Absolutely loved this place! Went there on their first few days of opening and it looked elegant, chic, clean, and best of all, the staff was beyond sweet, friendly, and hilarious! Make sure to ask for Tu (Amy). She's fantastic for a manicure and pedicure.