Maaco Collision Repair & Auto Painting
1101 Conrad Ct, Hagerstown, MD 21740
Specialties: Auto Accident Repair, Auto Painting, Auto Body Shop, Auto Body Repair Shop, Auto Body Dent Repair, Auto Body Dent Removal, Auto Scratch Repair, Auto Body Repair, Auto Paint Touch Ups, Auto Body Collision Repair
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I give the Hagerstown Macco 5 star i have had 8 cars done over the years always turned out amazing he is now doing my high dollar Bmw I trust him with any of my cars great fast service also works with you in price if your in a tight spot would recommand to anyone
this was a nightmare. KYLE made my husband and i deals if we would bring our van, truck, trailer and golf cart in he would give us a good price on painting them. in the meantime my tahoe got side swiped so he said he would talke care of that also. we trusted him cause we thought he was a good person. well as it turns out. the horse trailer took forever as did everything else he did. they would tell you it would be done in 4 days and it wouldnt be done for 3 weeks. the trailer came back pitted as you can see in the pictures and now rust is coming through. kyle said he would take care of it and then told us he wouldnt at the end of all the mess. told us it wasnt under warranty . the van had to be painted twice due to runs in the paint, over spray and numerous missed spots that i dont know how anyone could miss. then to top it off the rose color had numerous scratches, and bubble in the paint and they cracked the spoiler. again he promised to repaint all the rose trim and back out on his promise. the van took a good 4 weeks and was suppose to be done in a week. and came back a mess. and we had problems with it running after we got it back. the one employee named ray is rude and has no idea how to treat customers. we had it out with him a few times. we feel he might have tampered with our vehicle. cant prove it, but it ran well until something was put in our gas tank to try and mess up our engine. luckily we could have it fixed. then the golf cart which they never even sanded down before they painted it and had to be gone over 4 times. he waived the fee he was going to charge us for the golf cart cause it was horrible and there was no way to lie his way out of it. it too is rusting due to the fact that the paint job was not done right. our dually took 4 weeks because they kept missing spots on it, the paint bubble in different spots and they forgot to paint in between the be and the cab. then to top it off when i questioned about what they were going to do about the stuff that wasnt taken care of they kept telling me they were going to take care of it and then months later told me they werent. i was also told that the reason they could do a good price on some it was they made the estimate to the insurance company from my tahoe, higher so they could put the overage towards the golf cart and van. and when all of this was going on. kyle gave me his cellphone number so i could contact him personally because of all the way things were being handled by ray. well then he stopped taking my calls cause his wife thought we were messing around. REALLY ?????? so he wasnt allowed to talk to me until i messaged her and told her i was a happily married woman and i didnt appreicate being accused of messing around with her husband. i thought he was just being nice giving me the number. i have all the conversations and never was there anything to make her believe that. no real conversations other then business. and nothing at all suggestive. when i told his wife what was going on with him not going through with the promises she said she doesnt get involved with the business. but she made him stop responding to me cause she thought he was messing around on her . then i also had to deal with ray who would hang up or use vulgar language and was totally rude and disrespectful. i have more pictures and all my bill of sales for anyone to see. i will be going to the insurance company and reporting him for fraud and possibly taking this to court. word to the wise dont deal with this business. there is so much more i could put here, but i think you will get the just of it. i just called kyle and tried to give him one more chance to make it right, before i give my review and he still refuses to do so. 10 min later ray called me back and threatened me told me not to do this review. or i will be sorry
My experience with the owner and his associate totally different from the lady and her friends below. Kyle and Ray were both courteous and a pleasure to deal with. They did everything promised and delivered a beautiful job. Could not be more satisfied. Don't let other individual's problems influence your decisions. These are good guys!
The owner Kyle K. is abusive. The world has heard the voicemail he left a customer. In case you haven't, he called the husband of a customer advising him w/ profanity to "put his wife in check or he would". Seems like Kyle may need his own form of getting "put in check". Don't go to his stores. Don't go to any Maaco for that matter. This company won't budge until it hits them in the wallet.
Crooks, rude people, and liars. Please take your business anywhere else but here. I regret spending the last month and a half wasting my time with this company. My car is still not fixed. They have charged my for car parts not needed, they have had me show up to multiple appointments and not have mechanics/car ready, they have lied about multiple car repair events, they are extremely unprofessional, and so much more. I hope this review at least stops a few people from being robbed and aggravated. So disappointed. They don't even deserve the one star required to write this review.