I have been to busy bees supply store many times since the first time I found it about five years ago. I am not from Hagerstown but make that 1 hour and 20 minute drive anytime I have the money and am in need of new hair. The woman who works there that I believe is the owner is so incredibly nice and very helpful. She always remembers me when I come in and makes me feel right at home and never forgets to ask me how my family is doing and even throws in a little something for my kids. She has always helped me pick a look that we both agree looks right for me and not fake and I always leave this store very satisfied and get compliments on my hair which lasts for several months afterwards. I couldn't ask for a better more personable experience.