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Worst customer service ever. Bought a Kenmore washer 18 months ago and the entire agitator broke off. Called Sears repair and they want $384 to repair which is ridiculous in itself. They tell me they’ll order parts and scheduled an appointment for a week later. I check their website and it shows parts are in and my appointment scheduled for 10am-2pm. No one shows. I call twice and they tell me they’re coming, tech was held up. Third time I call they say the parts aren’t in, won’t be in till tomorrow and they can’t come for another week. Don’t deal with Sears in any way, shape or form!
My dishwasher has been broken since March. They've replaced every part under my warrenty agreement twice spending 3x as much as the dishwasher was worth. 10 trips to my house (during which they will only give me a M-F 8am-5pm window) later and waiting on the go ahead to replace my dishwasher since it has met their "lemon" clause of 4 repairs with parts within 4 months. They've misfiled paperwork, dropped my calls, put me on hold for over 30 min at a time and still no end in sight. No one has "the power" to make a decision. I've even been told that one department doesn't even take calls because they work only online - no phones. I will NEVER purchase from Sears again. I highly recommend AGAINST any warrenty from Sears since it is clearly on their terms without a human component to it. Customer service is horrible and the process has been a nightmare.
I have always had a great experience with Sears from Garage Door tune-up to repairing appliances! I had no heat in my dryer, called and made an appt. The tech called when he was on his way, and arrived as promised. He had the part in his truck, and was in and out in half hr! He was cery informative and cleaned up after his work!
Thank you Sears!!!!
Phone: (847) 961-4623
Address: 6136 Grand Ave, Gurnee, IL 60031
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