*Update* After reading my Yelp review, management reached out almost immediately to address my complaints. The General Sales Manager, Antar Alvarez, quickly called me to rectify the issues that I faced earlier in the day. Although we had to drive an hour back to the dealership, I was able to purchase the Jeep at the listed price without any hassle. Antar was very professional and made sure that I left as satisfied as possible. I increased my rating specifically because of how quickly upper management acted upon my review and for the customer service that Antar Alvarez provided.Literally the worst experience I have ever had at a dealership. If I could give it zero stars, I would. I will never recommend this place to anyone. I walked in with a check in hand to purchase a vehicle that I had already done the math on and they attempted to force us to by a "Gurnee Package" for $5,000 and multiple extra fees. They refused to remove the things that we did not have to buy and did not want to buy and argued with me for an hour and a half. Needless to say, I walked out without a car. I am unbelievably upset with my experience here. I will be contacting Jeep's corporate office to discuss this dealership's bait and switch method (which is illegal). I will take this experience as far as I can with corporate to ensure that this place gets shut down.
510 Old Skokie RdPark City, IL 60085
From Business: Lake County Truck Sales & Service Inc. is located in Waukegan, IL and provides sales and service for medium duty trucks. The best source for used medium duty truc…
Worst. Dealership. EVER!Please do yourself a favor and DO NOT waste your time with Gurnee Dodge. I purchased a Subaru Outback which had a dead battery the day I got it home, forcing me to get it towed to auto zone for a new one.I called Mitch sales mgr to ask how to resolve the situation he nearly hung up on me saying he was too busy with other customers and that it wasn't their problem bc the car was "fine when it left the lot."They finally offered to reimburse me and it's been two weeks since I sent the receipt and still nothing. I never received as much as an apology for this deplorable car-buying experience. I've given them every opportunity to correct this situation before posting this, and I would STRONGLY recommend staying away from there to avoid the worst car buying experience of your life.
My daughter and I keep returning to Gurnee Hundai, whether it is for service or to purchase a new car ..not becaue it is close, which it is, but because we know the service is unbeatable! Len Smith is a gem -- one you should cherish ..I have said it before and I repeat, he gives a new face to the old stereotype of a "car salesman". In addition, I do not believe you can beat Hundai
Quick, thorough and pleasant. I came in for a 50000 mile service. I needed something in the front drive train. Micheal allowed me a loaner, ordered the part and had my car done and clean before 9:00am the next day.
Oil change, inspection of rims/tires and a airbag warning light. Both Michael and Craig were very helpful. The oil service was performed and the tires/rims and airbag service has been scheduled.
Gillespie Ford has a nice working staff. Rich and J was very nice by helping us. I would recommend to go check out this dealership
Gillespie Ford has a nice working staff. Rich was very nice by helping us and recommend to my friends and family
Gillespie ford on grand ave is a great place to go!! Go stop over there and check in with Rich or J and let them know i sent you in. Both of these gentlemen are fantastically helpful and got me into my new ford fusion!!
This dealership is just awesome! I highly recommend going too this location. My whole situation was just a mess and I was beyond overwhelmed, but Jay & Rich from sales and Andrew from automotive went above and beyond too get me in a car that I absolutely love and I left feeling confident that I made the right choice!
What an Awesome dealership, everyone was super helpful, My salesman Rich was very professional, answer all my questions, and got my dream truck. Thank you to everyone there.