Maria at Alred Marina ruined my father's 65th birthday. We planned for weeks to have the whole family drive up and rent a pontoon boat to celebrate with a day on the lake. After calling the marina multiple times, Maria held a boat for us, took our credit card and said everything would be ready at 8am. When we got there, the office wasnt open and Maria claimed that she had no record of our reservation. When we started to get upset, she had the nerve to say "calm down sweetie." Ultimately she claimed we had never made a reservation and that she couldn't help us, even though our credit card was charged! When we told her she was going to ruin my dad's birthday, she didn't even try to help us find another boat, she just said "sorry, nothing we can do." please don't ever rent from them. They are unprofessional, unkind and liars.