Never, never make a payment by a debit or credit card or use these people. My daughter made a payment in cash at this place and they debited her debit card that she had used in the past. We still do not have her money back. You call and Mack and he tells you he is trying to reach district manager but nothing ever happens. No authorization was given to them to keep her card on file when she made a payment with it. That has been going at least two months but she still doesn't have her overpayment. Plus, I recently made a payment for my daughter's account, advised them to debit the card i used only this time and Kayla and Bryan assured me that it would not be kept on file. Well Monday I pull up my checking account only to find they have debited my account for over $200 throwing me into overdraft. I called and spoke with Mack-the manager. Explained to him that I did not authorize anyone to continue debiting my card for future payments. Again, he claims he will contact District Manager. I kept calling him and he tells me that he hasn't been able to reach his District Manager. I told him to give me his number and I'd call him, but of course, he said he couldn't do that. Another thing, I had to call back several times to get my receipt emailed to me. This is the second payment I've made on this account and never did get the first receipt that Brian said he would send me. So be ware-do not rent from these people. We have told them going on two weeks to come get her furniture because she had other. They still have not shown up. I even told Mack on Monday that the furniture/appliances needed to be picked up because she had her own. His response-"I'm the only one here and we are short handed!" Well, that's not my problem and what you want to bet, they will bill them for those two weeks. Be ware-do not lease from these people.. My next step today-an attorney.
I don't recommend this business there if they are a joke they tell me they're going to work with me and I was at work the other day and without me knowing they repossess my car do not go to this business their stuff is junk I highly do not recommend anybody go this business they are a big old scam and all they do is want your money!
It is highly advised that consumers stay away from this establishment. Many customers have reported their vehicles breaking down after less than a few days. The owner of the establishment has stated that he could sell a faulty vehicle if he wanted to.
I would not recommend anyone to go to them. They will lie to you. I called and made a payment arrangement when I got to work maybe 2 hours later they came aND repossed the truck. Then they have a nasty attitude. I hate I wasted my time and money with these people. But the Lord watching what they are doing. Those people don't care about anyone. They never fixed what they was suppose to fix when I got the vehicle they always had an excuse. But that's OK because I went and got my old vehicle and guess what I am still riding.
My daughter bought a 2008 Chevy Impala from Rent2Own HQ. The car drove fine when she test drove it but, the very next day the car started shutting off on her. She bought it back that day, only to be told that the problem was fixed. It was not. This car CONTINUES to give her nothing but problems. She repeatedly brings the car in to be serviced. The spedometer jumps, it jerks, and constantly shuts off! It cut off on us while trying to cross a busy intersection. My daughter asked them to replace the vehicle since they cannot seem to fix the issue. They told her they would need anoter $500 for a trade. I, myself was looking for another vehicle being that both our cars went out at the same time, but witnessing first hand how these people opwratw, I would much rather drink microwaved bleach than to give these vultures my hard earned money. BUYER BEWARE of Rent2own HQ. There isn't a rating low enough to score these snakes, at their Gulfport location. I will definitely be looking elsewhere.
They are liars! They won't fix your car if it breaks. I was 2 days late paying my insurance because I was in the hospital giving birth to my daughter. The day I came home from the hospital they came and got my car with all of my stuff in it! Car needed a new front axle and a good tune up (2 spark plugs blew) and they gave me the run around about fixing it! I would not recommend this place to anyone unless it's your last resort...
This company is a rip off. Beware stay away. 2002 white nissan maxima has transmission problems need struts and shocks..
management is very rude to the customers very poor customer service I wouldn't even let my dog over there to rent from them
We got us a car and paid 800 for down payment we were late on first payment and three days after missed payment they repoed the vehicle and when we called and said we could pay two days later there was a 300 fee on top of what we owed and was told they don't give a grace period on first payments. Needless to say we didn't get it back and there was 6 other cars repoed that day too.
This place sold me a 2003 Chevy Malibu. I specifically told them what I need the car to do, they gave me a clean bill of health, and less than 24hrs later on the way to work it blew. I recommend you try someone else. If there were negative stars I would have chosen that.