very nice employees that work there and they're very polite and not judgemental like some places....
I could not be more pleased with each and every purchase we have made from this establishment throughout my daughters high school years. The staff and owner are extremely courteous and professional- even helping pick the dresses that were best suited for my daughter! They definitely made her high school dances special!
Unorganized & rude! They ordered the wrong dress for my bridesmaids BUT said they could get a different dress in --A WEEK-- before my wedding and **that they didn't take returns**. After having to explain that it is not my fault that they ordered the wrong dress and that I'm not comfortable with a dress that HOPEFULLY comes in a week before my wedding, I got her to return them while rolling her eyes at me! The only thing I kept from this store, was the ring bearers rental suit... unfortunately, I had to change the suit color from black to grey three weeks before the rental came in.... they told me this was a easy switch and they would change it right away.... yet it ALSO came in wrong --- a week before the wedding! These people are incompetent!
Finding the perfect dress for your wedding can be exciting and stressful at the same time. Our consultatant, Brittany, and the store owner provided helpful suggestions tactfully and offered the perfect amount of support! Brittany was attentive, but not pushy. I cannot wait until July to order the dress of my daughters dreams. Thanks House of Tux.
We put a dress on layaway for this yesterday about a month ago. the dress was going to cost around $300. My husband returned from overseas on Tuesday and found out his mother was ill and we had to go. I called on Thursday and told them to please refund my money as we were not going to need the dress, i had paid close to $250. The girl I talked to said that they only give store credit and i told her that we would not need it since we would be transferring to a new duty station in 2 months. She said I had to talk to the owner but she was not there and would call me back. When the owner called back later in the afternoon she said that it was store policy that the only give store credit. I tried explaining to her that we would not be able to use it and she said that since I was rude with her employee that is all she would do, then she said that if i did not like it I could sue her and she would see me in court and hung up...I'm moving away from the coast that we fell in love with but she is one person we will not miss....I hope you gag on the money that you just stole from us.
On Aug 27, 2012 I called and placed a hold on a dress that my daughter wanted with this company. But things changed and the dress was not needed. I called on 9/4 to cancel the hold and was told the owner would have to call me back, no call. On 9/11 I called again and was told the owner would have to call me. Today I go and visit the shop and was told that they would only give me a store credit. I told them I did not need a store credit and was told “well it’s store policy”. I told them I needed to talk to the person in charge and was told by a lady, who had an English accent, that I would have to talk to the owner. I said ok and she said “well she’s in a meeting today and not available”. I told them they had until 2pm to call me back or I was going to file a complaint. At 1:44pm I received a call from the lady that I spoke with and she related that she spoke with the owner and that she is off and will call me back tomorrow. I asked her, did you not say she was in a meeting eailer and all she could say is she will call you back. The owner will not call back or is not getting the messages. The did not tell me that by putting a hold on a dress that I would only receive store credit nor is it posted any were that I saw when I was in there. They will not refund money owed back or return calls. Thank goodness I made calls from my cell phone so that I can prove when and at what time I called. I believe now that I will have to take them to Justice Court to get my money back pulse court costs.