The girls behind the counter in the pharmacy this morning were uncaring, snotty and nasty. The pharmacist, Clare, spent the entire time on the phone complaining about how tired she was and how busy it was....I was the ONLY one at the counter. They checked my refill 2 weeks ago and said all was approved if I picked it up after the 19th. I went in today, the 22nd and the discount card will not apply and once again they are too busy to call and find out why. I asked "you are busy I am the only one here" and was told it is Christmas. I will be switching all my scripts across the street or to Big Y. The pharmacist "VP" is wonderful but I cannot always go when he is there.
This pharmacy is easily overwhelmed with even the slightest amount of customer traffic, and their patients suffer for it. When people come to a pharmacy they are there to receive the medication necessary to treat their illness or injury, not to be treated poorly and left wondering if there local pharmacy can be trusted with their prescriptions. Sincerely disappointed
I only gave this one star because there is nothing below one star. The pharmacy at CVS is in Guiford is awful. Never, Never is my prescription done on time and most times there is an issue that is easily resolved if the staff put in one ounce of effort. For example I was told that I would have to wait two days for an important heart medication as they did not have the medicine in the proper dose (300 mg tablet) and needed to order it. After an hour and a half of me sitting patiently while they tried to figure it out, I asked what the problem was, was the medication that rare? They replied that they only had it in 150mg tablets. I told them I could probably then take two of the pills. They were amazed at my grasp of math and agreed.