My initial phone call was disconnected and placed on recording. I drove in person to discuss my intentions and the salesperson was rude, self-centered, and was not interested in helping me. She took my number and said to wait for a phone call which finally came 2 weeks later. The price quote was ridiculously high. I went to Signazon.com and got 2 decals shipped the next day for less than 1/4 the price quoted from Universal Sign. Don't waste your time with these rip offs.