1150 Everee Inn Rd, Griffin, GA 30224
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09/21/2011Provided by Citysearch -
Comcast provides a terrible customer service (customer no-service) experience. The Comcast Guarantee is worthless, as the company does not honor or stand behind it. I cancelled service only several days after installation due to the services not working correctly and a terrible installation experience. Still, I received a bill.
Not only did I receive a bill, but the bill stated incorrect amounts for the services I ordered AND the installation fee(s) stated when I ordered services online. Of course I kept documentation of EVERYTHING, the online order confirmation showing the services and installation amounts, the cancellation confirmation, the receipt for returning all equipment, EVERYTHING. However, when I called Comcast at any given time (I have called approximately 10-20 times) and provided this information the ""customer service executive"" (laughing out loud), it was as if they had been programmed to completely ignore such information and documentation.
The information you receive from ""customer service executives"" is conflicting and contradictory not only with the company's stated policies, but also with information you may have received only minutes before when speaking to another one of these morons. I've had some provide a name and operator number while others stated that they did not have an operator number (if I provided this service I would seek anonymity too). I've had some state that they were aware of the Comcast Gurantee while others were oblivious to it. I even had one state that she was going to ""educate"" me that the ""guarantee"" did not cover installation.
Accordingly, I educated her and provided her with the website (comcast's very own - imagine that) where the Comcast Guarantee could be located. I also read the ""guarantee"" to her which clearly states that if services are cancelled within 30 days, then all fees for services AND installation will be refunded. She had no comment after that.
A complaint with the Better Business Bureau prompted a call from one individual at the ""executive"" offices to call me. She promised that she would monitor the account and make sure that the ""guarantee"" was honored and that my account reflected a zero balance. She hasn't, my account still does not reflect a zero balance, and not-surprisingly, there is no answer when I call her ""direct"" number.
My advice, AVOID COMCAST AT ALL COSTS! Check out the Better Business Bureau website before even thinking about calling Comcast. There have ONLY been several THOUSAND complaints. NEVER, NEVER, NEVER, WILL I DO BUSINESS WITH THIS COMPANY AGAIN.
04/19/2009Provided by Citysearch -
Well, Comcast will paint a pretty picture to you in the beginning of service, you believe that you're getting a good deal. Many of their sales reps will say anything just to get a sale and when the bill hits the mail...amount is different
I was told one plan over the phone and a billing specialist will tell me another story, sales rep made a mistake..we're sorry but you must pay anyway..Depends on which area you are in...if comcast is only service provider option you have..Run!!!! They will screw you as much as possible. I was making monthly payments for 9mths straight ...my cable has been disconnected 3 times..I was told you have to pay a month in advance+ your monthly rate...no compromise...
cs is a nightmare!
06/03/2008Provided by Citysearch -
It takes forever to get a hookup. When you do get the hookup, heaven forbid you ever have an outage. There is no customer service. The people on the other end of that phone (when you can wait 45 minutes to an hour) lie. Period, they just lie. You will think you have an appointment. After you take off work, wait the required 4 to 8 hours and no one shows up, when you call they have never heard of you and don't know what you are talking about when you say appointment. If you email thinking that someone with an I.Q. above a turnip will respond--think again. They email back, setting up an appointment without even talking with you. No one can call dispatch to find out where your repairman is or when he is coming. BUT THE WORST: Your repairman will call prior to showing up for your ""scheduled appointment"". If you do not answer the phone, they don't come to your house. So if you have any 30 second emergencies or interruptions that prevent you from answering the phone for that ONE call, you start all over again when ever they can work you in.
We have been with this company MUCH TOO LONG. Any future dealings with Comcast will be done by my husband--he is the one who won't change companies. Let him have the breakdown when they do their little ""got ya"" stuff. LIFE IS TOO SHORT TO DO BUSINESS WITH COMPANIES THAT HAVE FORGOTTEN OR WHO HAVE NEVER KNOWN WHAT GOOD CUSTOMER SERVICE REALLY IS. Comcast doesn't care. RUN!!!
08/31/2007Provided by Citysearch -
I have tried multiple times over the last 3 months to have comcast come to my house to install a cable outlet and turn on service. During this time I have had the following problems: Comcast thought the last owners of the house hadn't turned off the cable (not true), Comcast's on-line scheduling system did not put my appointment on the schedule (twice, which meant that they had to re-run a credit check on me each time they re-scheduled), the appointment could not be setup over the phone so I had to go to the store (no one could explain why - only that their computer system required it) once I was on the schedule the installer did not call or show-up, twice (Comcast would not give me the installer's direct phone number to ask where he was). These encounters cost me countless hours on hold waiting to re-explain this situation to the next highly-intelligent customer service representative, I took two of my vacation days from work waiting for an installer that never showed up, I spent three months without cable (and am still waiting) and I already HATE the cable company. If only I could pick up the DirecTV signal from my house!!