1999 E Powell Blvd, Gresham, OR 97080
|Mon - Fri:|
Fax: (503) 665-4336
Minority Owned & Operated Business
State of Oregon Contract #0434 for ALL Ford vehicles.=
Wheelchair Accessible: Yes
A few months ago I was headed out to help a friend move. She and her husband had just bought their dream home and a week later she was told that she had terminal cancer with just months to live. With amazing friends by my side, we had determined to move her, her husband and their three children all in one day. We would pack on one end and unpack on the other. Then my husband called to tell me that I was leaking diesel from my excursion and that I need to head strait to the dealership. I began to cry. I didn't have time for this! We needed my excursion to help move stuff. I pulled in and accidentally went into the parts instead of service and blurt out my problem. They kindly told me I went in the wrong door. Then Jim came out, popped my hood and tightened up something. He told me so drive it around the back so he could clean off the engine. I was in and out in 15 min. He saved the day!! We got her all moved that day with them help of your employee. I am ever so thankful he took the time to listen to me that day. What a blessing!!
10/06/2008Provided by Citysearch -
I've been to Gresham Ford on two occasions, looking for a Mustang. The first time I visited, I walked around all the used mustangs and then walked around the new mustangs. There were a bunch of salespeople standing around, but not one of them ever approached me to inquire if I needed assistance. I actually left without ever speaking to a salesperson. I e-mailed Gresham Ford when I got home and relayed my experience. They didn't even e-mail back to apologize. After looking unsuccessfully for several months, I decided to give Gresham Ford another shot, thinking that perhaps my next experience might be different given the current economic downturn and Ford's need to move vehicles. I returned a couple of days ago and was quite surprised that my experience was identical to that of my first visit. I parked my car near the office and walked a substantial distance across the lot to look at the two used mustangs they had. Again, salespeople were standing around and not one made an effort to approach me. Now, I really don't like those car lots that have pushy salespeople, but I also don't think it's good customer service to ignore people who are obviously looking for a car. If you want to stand around looking at cars without having to speak to a salesperson, then Gresham Ford might be the place for you. However, if you are really looking for a car and want customer service, you might want to go to another Ford dealer rather than go begging at Gresham Ford for assistance from a salesperson. If you have to beg for customer service before the sale, it puts you in a bad position for negotiating. Also, if you have to beg for customer service before the sale, imagine what it might be like if you have any problems with the car after the sale is complete.