6538 S Yosemite Cir, Greenwood Village, CO 80111
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If I could give a negative review I would.
Sometimes saying your sorry and I apologize for the inconvenience can go a long way for customer loyalty. Unfortunately this did not happen at Brooks Steakhouse in Denver by the owner Bob Melton. What started off as a fabulous evening on news year's eve with friends ended with a mishap at coat check. Of course accidents happen but when it took calling the Greenwood Village police to get any confirmation of a coat gone missing - shame on the owner and manager. As we spent well over an hour to make a report just to get attention, Mr. Melton sat in his booth 5 steps away ignoring us and the issue. When we finally went to him his excuse was that his back hurt and that's why he did not get up. He had every opportunity to say he was sorry but he failed. No coupon, no picking up the tab and never an "I'm sorry" for what happened. We hope that the incident is resolved without a Felony charge (meaning the coat has a value of $15,000 or more) and a negligence claim but a simple apology would have left a better taste in our mouth.
02/11/2011Provided by Citysearch -
I have been to most of the steak houses in Denver, and I have to say, Brook's is the cream of the crop. I have gone to Brook's for both celebrations and business dinners, and I have always left full, satisfied, and impressed. The staff is very knowledgeable about the menu. My favorite entree is the steak oscar. Do not leave without trying their rich chocolate pudding for dessert!
07/16/2008Provided by Citysearch -
Once again I have been awed by the dining experience at Brooks Steak House. In business I have had the opportunity to travel and dine with the finest. Brooks provides high quality entree's paired with a wine list that is second to none. After dining with Brook's for the past two years I once again was provided exceptional service by ( Del Mar ) a young man that is engaging and professional .
This is an independent Steak House and I highly recommend it.
04/12/2008Provided by Citysearch -
We have been Brooks customers for years and recently have been disappointed with the experience. Based on their high prices, we cannot recommend dining there.
Recently we visited on a Saturday night. We asked for help selecting a wine, and we were told that there was no Sommelier on duty. On a Saturday? To me this indicates problems with management.
Other than that, the lobster was great, steak was so-so, service was OK, bread tasted day-old, vegetables were undercooked, and the creme brulee was very good.
No longer a good value.
02/18/2008Provided by Citysearch -
Four steaks as tough as leather. My feeling is three strikes and your out. We were a party of six and ended up with four over cooked, low quality, gristly pieces of meat. I used to be a fan of Brooks, I have however noticed the quality is just not there anymore. The waitress confirmed my sentiments saying that "" she has been hearing more and more complaints"" (we tipped her well, the poor thing). Our side's were cold and tasteless. All in all one of the wost dining experiences we have ever had. Make room Capital Grill there will be six of us.
06/06/2007Provided by Citysearch -
I love Brooks Steakhouse! The food is good and the service is awesome. A couple of reviews have said that it was too pricy, but on the contrary to those statements. Don't go to Brooks if your usual eating budget is McDonalds, that is just stupid. Brooks makes amazing steaks and the service is great! It is great for a romantic evening and also, in some rare cases, good for kids, it is really the kids behavior, but if you have good kids it is great! Hope this helps!
02/15/2007Provided by Citysearch -
We've driven past Brook's for years and always meant to stop in. Of all nights, we decided Valentine's Day was the night to give them a try. What a nice surprise! We made reservations two days prior and yet were not on the list. The front desk never skipped a beat and made every effort to get us in. We sat at the bar for awhile and I had a very yummy lemon drop martini (Good, but not the best I've had - Cheesecake Factory at Park Meadows has Lemon Drops to die for!.. I digress.) While sipping our drinks I noticed how quickly and efficiently the tables were being turned. The restaurant is warm, comfortable and tastefully decorated. The hostess came and found us just as we finished our first drinks. We were seated in what appeared to be a banquet room obviously set up for the expected increase in diners. Still very comfortable. The service was fabulous - attentive and friendly. The food was just as we had expected. The steaks were perfectly prepared. No seasoning or frills - just the way they should be. Brook's is not cheap - however not as pricey as Del Frisco or Morton's for the same service and quality of food. To be honest, I did not hold out much hope of getting great service or food on such a busy night. But Brook's got it right! We'll be back.
05/21/2006Provided by Citysearch -
We visited Brooks for Mother's day and the two fillet mignones were OK. We ordered three prime rib dinners and took two bites and ate no more. Called several days later to inform Brooks of the issue and they were in total denial and said there was nothing they could do because we didn't complain at the time and that no one else had complained. Oh so maybe because nobody else complained my complaint was not valid, huh? It was Mother's day and I didn't want any conflict. I explained to Leslie that I was not looking for anything free and at that point she offered us a gift certificate. No thanks. Any how everybody makes mistakes, it is only the pros that are smart enough to admit it. Avoid this place. Childish behavior in management...you know the drill.