I'm very dissappointed with Pool City. My husband and I were in the process of having a pool put in when he passed away, unexpectedly. I told Pool City that I just couldn't justify going through with the pool, as I didn't know what my finances were going to be like. They came and took back the materials and told me I MIGHT get some of our downpayment back. It's been almost four months and I've heard nothing from them. I would think, under the circumstances that I would have gotten some, if not all, of the money back. After all, they took the materials back, which I'm sure they will use elsewhere or turn back in to the company they got it from. Not the kind of customer service I would expect. Won't recommend them!
I had pool repairs done and concrete poured. I could not be Happier. Brian was most helpful threw the process. The owner answered all of my question…
Their staff is very professional and informative, they know a lot about what they are talking about. One of the things I like best is their ability to make me understand my pool which is very difficult pool chemistry is like a foreign language to me. Their customer service is like no other, very top notch!