If I could rate them zero stars, I would. The car was prepaid, but the manager ran the card without asking to put an additional $100 on it, which is illegal, as it is stealing. She was openly rude to the interracial couple in front of us and expected us to back her racist attitude. Do yourself a favor and stay away from Budget-their initial low cost up front will be offset by hidden fees that they will charge without your permission.
Recently rented again from this location and once again had nothing but a great experience! Amazing customer service, friendly, and helpful! Always go above and beyond to help and get us what we need! Great knowing when I need to rent car that I don't need to shop around!!
Waited 50 min for a car that had been reserved 4 weeks in advance. I had called a week prior to confirm the reservation. They called and emailed the day before the reservation to confirm, including a specific pick-up time. We showed up 5 minutes before our scheduled pick up time and no car. They had to locate one and have it brought over which took almost an hour by the time we got out of there. They quickly ran the car through the car wash & a quick vacuum but the windows and mirrors were still filthy, which we didn't notice until we pulled off the lot. Will go somewhere else next time.
Great place. Reasonable prices. Nice, low mileage cars.Pleasant quick service at the desk.Brooke, the manager, is fantastic!!! She goes the extra mile for customer service.I have been exclusively renting from here, after finding them on line. A return (frequent happy user) customer.
Brandon Malone was the greatest, he was so helpful & made my renting the van such a great experience, I will use this Enterprise again
They charged my account 676.03 for insurance that I had removed because they "lost" the paper work. I will never rent from any hertz location again.
The Budget Truck Rental on Highway 31 in Greenwood Indiana was just what we wanted. They had the best price for the move we were doing. They were almost half of any other company. We have done several moves either for us or family and I would have to say this was by far the best truck we have had. It was almost new, had all the comforts you would want. We had a good radio an excellent air conditioning system and comfortable seats. There is not much you can do as for ride comfort on a 26 foot moving truck. They are bumpy at best, but this was certainly better than we had expected. They had the truck all ready to be picked up and they did the paperwork quickly and we were on our way. The owners of this branch were courteous and helpful. A big plus that I think most people would appreciate is there were no hidden costs. So often your quote is not what you pay. I absolutely paid what I had been quoted. For the cost they automatically gave us unlimited miles and four days to deliver the truck to the return location. Traveling over 10 hours away up an down mountains, you really want to know your vehicle is not going to have issues. How nice it was to just be able to travel worry free. I would use them again for future rental truck needs. the only reason I did not give 5 stars is the local phone is not answered and not all questions can be answered by the national company.