The ladies need to work on their customer service. If you don't enjoy your job then don't take your sour attitude out on the customer as has been the case the last few visits. Only a couple pleasant visits as I am a regular customer. Might just have to drive a couple miles down the road to the next location or go to the Post Office. Feeling unappreciated as a customer.
Embarrassingly bad service. This place does not even deserve a star. I will never return to this establishment. Take your business elsewhere. Lady at the counter was rude and dismissive. Owner was around the corner and couldn't have cared less. My wife showed up 30 mins prior to advertised closing time with a birthday present that needed to be sent overnight, we were turned away by the same rude woman telling us the shop is closed and she is going home! Terrible.
I am rather upset with UPS. A family member of mine sent me an overnight package that was extremely important that I received it. I was home all day and never heard a knock on the door. When I opened my door to go to work. There laying carelessly on my front doorstep was the package that had been over nighted. I live in an apartment complex and anybody could have taken this package. I am rather furious that they didn't require a signature for something this important. I do not believe I will be using UPS ever again. What the UPS delivery man did was so irresponsible. He could have at least left a note on the door so that I could have went down there and picked it up myself. He never even knocked on the door, how ridiculous is it, that he just threw my package on my front doorstep!!!! Unbelievable
This store does not even derserve a star. The worst customer service EVER by a very unprofessional saleswoman/cashier. I have been in on several occasions each time returning out of convenience; disappointed every time(by the same woman!)The last time the owner of this store was within earshot and did nothing. I will drive out of my way next time I require UPS Store as the Augusta road location is unacceptable!
Great service, easy to work with and last but not least…they serve their own papers without outsourcing to another company. I feel that the law enforcement background of their process servers is what brings them a notch above other process server companies in the area. An example, they gave my last service a 4th attempt without charging us anything beyond basic service (which only states 3 attempts will be made). They had to interview several old neighbors and were able to track down the defendant at a 3rd location which we had no knowledge of. When I inquired about the price the female whom I spoke with stated that they state they will give it a “minimum of 3 attempts, which could really mean 4 or 5…etc.” This said a lot for their company. I highly recommend them for process services.