I've been with First Citizens with the 2 business that I am co-owner of in Greenville for many years. For a bank that was founded on "helping small businesses grow and suceed" they are quite comical since they are not helpful at all. A bank should partner with a business to help and work with them. Instead, I have had years of battling every little incident and constantly hear them pass the problem off to someone else. If my business should encounter a problem with credit card processing, online access, account withdrawals, etc, I always felt like there was NO help to be found at First Citizens. Are we just not BIG business enough? One company has been in business for 52 years and the other for 8 years - we're doing something right! As much of a headache as it is, I will move both companies to a bank that is helpful and not such a robot. Year after year - No help - EVER! There are much better banks out there! Run from the Augusta Branch...it's a revolving door of employees.
For anyone who banks in Greenville, SC - never use the downtown branch of Wells Fargo. The customer service by management is the most horrible service ever. Stephen Neil McCraw the "manager" should be fired.
If you are an ethnic minority or not part of upper middle class or above, do not go to this bank to do your banking. They are bias and treat people of lower classes or ethnic classes the worst. I reported the staff and branch manager of the greenville branch hoping it was just a local thing and realized that this is actually the company culture because even the district manager treated us the same way. They turn things around and they play the victims and make you feel that you are somehow the one responsible for the bad treatment and second class service. They go out of their way to make sure you learn you lesson for reporting them instead of going out of their way to resolve the internal issues and their unethical if not illegal business practices.