I paid a deposit for my daughter's birthday on the 25th of April and what happens? NO ONE THERE to open the doors. We had been planning this birthday party for months. We had family coming from out of state. We took care of everything and what does the manager say? Deposit refund and a free skate day? Are you serious? As far as I am concerned, no one should EVER do business with this worthless skating rink. Absolutely unreliable, absolutely unprofessional behavior. Oh yes, they will make sure that an underage employee will be there for the general public, but when it comes to the real money, if it means getting off of their lazy so as to host a party that was planned ahead, its no big thing to the owners obviously. We had to redirect everyone to our house, with no skating, had to pay a friend an exorbitant amount of money to have him cancel plans so he could DJ at our home, not to mention beg forgiveness from our good neighbors for the unanticipated noise and parking problems. I will NEVER allow my children or my friends to attend any events hosted by this business ever again. I wouldn't trust them to host a drunken derby, much less a child's party. Stay away if you care for the safety of your children, as I now know the adult manager is only there when it suits them, which is very rarely. One of their own employee's that did finally show up right before it was opened for the general public was telling me how the manager stays "sick" all the time. Don't waste your money booking this place, or risk your child's safety. There are too many other establishments with much more reliability and safety. .