Every time we order food here they mess it up. I do not know what is so difficult about making plain cheeseburgers. It is always a hassle to get the food remade.
Ate at Ryan's on Laurens Rd once b4 and the entire experience was horrible. I watched the cashier take money; then, she walked over to the kitchen window and got more food to replenish the hot bar. She filled the hot bar without washing her hands!!!! Then...then!!! I went to the restroom only to find dried up vomit on the floor!!!! I ate there because of a coupon I had from a flyer. I haven't been back since. I know people need a job, but COME ON!! OMG!!! Clean up the place AND the employees!!!!!!!!!! GREAT DAY!!!!!!!!!!
Family eating at its best
Terrible, Food was dry and way overcooked and the service was so bad I got up twice to chase down something to drink and was even told not to do that but wait for my waitress who I saw very little of. The meatloaf was the only thing I even thought tasted good and the moment they changed the pan for what should have been fresh was instead awful and tasted so bad I needed a breath mint. Avoid, there are other far better buffets options.
There is no half or zero star rating. Absolutely horrible! Placed an order today at 4:30 (my iPhone has a record of it) and told the man I'd be there at 5:00 to pick it up. Arrived at 4:55 and was told by the staff that my order was never placed, they had no record of it, and hadn't had that order all day. Okay, so I'm a liar? I told the manager on duty (woman) that I was unhappy. She turned her tone completely negative towards ME and said, "Ma'am, I can give you a 10% discount but THAT'S IT." I told her I had been to Bertolos once a month for over 5 years and I would never be back again. She didn't even bat an eye. The worst service I have ever received anywhere, and management needs to examine their customer service and the lazy teenagers they employ there. Everyone I know will be told not to go there.