Does not answer the phone called 4 times in one day to ask about an order I placed waited a half hour each time on hold never talked to a real person not once.
I had gone to the online store and purchased a brand new TV and home entertainment system totaling about $2500. I had decided to do the in store pickup because i had scheduled the installation of Direct TV and Delivery would not meet the date. we picked up the TV 2 days before and unboxed it the night before to find that my brand new TV was a used, defective, missing parts and reboxed. I called the store and asked them to fix there mistake and come pick up the TV and deliver my new TV. they told me flat out NO and that i would need to bring the TV back in to make sure i was not lying. I then called the corporate customer services just to be told that it was not there policy to fix mistakes with a pick up and deliver when it is a in store pickup. so the next day i take the morning off of work reload the TV and drive it in. the day manager was actually apologetic especially when he found out that they had a defective return and mislabeled it and gave it to me.they offered me a 10% refund that came out to about $180 and free delivery (which i had in the first place of my online purchases) the problem i have is that is that i had to take half a day off of work, spend the gas and put forth the extra effort to fix there mistake. i am going to miss another half a day off from work to receive the delivery of the TV, and then i will have to miss another half a day from work to wait for the installation of Direct TV. they could not install it because i did not have the TV. As of now between loss work and gas i am out about $250 to $300 and I STILL DON'T HAVE THE TV!!!! Best Buy needs to learn that if they make a mistake it is up to them to go the extra mile to fix it. not me. I will not shop there again. I am going to suggest that other shop elsewhere. I have spent more money than if i just shopped at a more expensive competitor and i will not be making that mistake again. I am also redoing my new kitchen with all new appliances and Best Buy will not be getting my business or my consideration. I would hope you hear this and do the same.
Fast and cheaper than CPR my iPad look brand new