Great customer service as well as a lot of knowledge.
3446 Cinema CtrAnderson, SC 29621
I have been shopping at this Guitar Center since the very day it has opened. Since I started shopping at that store, I have spent over $14,000 here. In the last 3 months, their customer service has gone straight down the gutter. You wait forever, and, not 1, but TWO (2) of the managers have cocked a attitude, and been downright nasty and disrespectful. I wouldn't talk to a thug on the street the way they have talked to me. The worst of these incidents was the other day. I went in there, and had a associate help me pick up a lay away. It took him 45 minutes and me giving him the information at LEAST 6 times to find it, and the guitar wasn't that hard to find. It had a picture on it. So I asked one of the asst. managers where they got this kid, he really seems incompetent, and that this has been a huge waist of my day. I went back in there the other day, and had a idiot manager pull me to the side and lecture me for complaining about the employee. I am sorry, but I can't complain about a imcompetent employee?!?!?!?!? I will NEVER, NEVER, shop there again, to the point I have a amp on layaway right now, and I refuse to finish paying for it. I would rather loose the money I put into it.
This is my daughters first year of strings so honestly we knew very little about the instruments and what was needed. I had been to two other local strings suppliers and wasn't happy until I went to Musical Innovations. The employee that helped us (Danielle) was extremely knowledgable and friendly, as was the owner. Even though I accidently came during delivery time and not store hours they were pleasant, helpful and made me feel very welcome. They answered every question I had and educated me on things I didn't know to ask about. I'm so glad I found this store!