Carolina Foothills Federal Credit Union
1609 E North St, Greenville, SC 29607
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Have been a member for several years now. Their Web Branch online site is outstanding, full featured and easy to use. So much so in fact that I seldom have the need to visit a physical branch location (especially since they've implemented mobile check deposit feature...so easy!). Past interactions with representatives have all been positive experiences. Haven't encounter any who've not been courteous and knowledgeable.
I have to highly disagree with the reviews below. I've been a member of Carolina Foothills FCU since the 80's and have received noting but superior service. Yes, when you go to the office you do have to fill out a slip letting them know what you would like to do. They are tellers not mind readers... It is your responsibility to know your accounts and what you would like to do when you go to any bank or credit union. Love my Greenville gals!
My list of complaints is long and has been accumulated over the past 2 years. In short there is a lack of competence, consistency, and customer care, not to mention serious security issues with this credit union. The number of times they have access my account without asking any security information whatsoever is scary. Not to mention they continually put holds on my income checks which I have been receiving over year from a large corporation with no obvious need to place a hold. When I received a check for over $5000 they held the entire check for 10 business days. The federal regulations state that the only amount of the $5000 check that they could hold for that long was the amount over $5000. This institution did not seem to understand that. Most recently they froze my entire account for being approximately 10 days late on my credit card payment. I've been a member for 20 years and my credit card is in good standing with payments always made on time. A large deposit was delayed into my account. As soon as that deposit was made I tried to transfer money into my credit card account only to find that my entire account was frozen. After 20 years of being a member in good standing this is what they did? With no notice. no phone call
, no email. When I went to unlock my account, not only were they not clear why my account was frozen, offering no explanation, they offered no apologies either. After 20 years, I will be doing my banking through another institution.
The Simpsonville branch of this credit union is the most atrocious excuse for a functional business I have ever seen. One cannot enter the lobby to sit down and discuss accounts and loans as it is a drive thru only bank. This is made worse because of the consistent technical errors for their online banking options. When one does go through the drive thru, one has to fill out a slip of paper exclusively for what they want to accomplish while one is there. Deviate from this system in the slightest and the employees are literally too incompetent to handle it. I was forced to make multiple trips simply to close out an account just because the employee refused to look at her computer screen and confirm or deny what I was asking her. Your money is safer in a flaming mattress that has been doused in Gasoline than in this credit union.