I have not been in their facility yet; however it has been over a week since the referral was sent over. The referring physician said it could take up to 5 business days for them to contact me. I called on day 5 and asked the status. Initially, they could not find the referral. Once they found it, I was told it could take an additional 3 weeks to schedule the appointment. The excuse was they get about 10 referrals a day and get machines in every week but there's only one person that handles this. One would think that you would adjust your inventory and personnel to address the demand. I'm very discouraged by their excuses and casual attitude.