Went there to get a chipped key made. Called in advance to make sure they had the correct key in stock. Unfortunately, the only person there qualified to help me was working the post office section because he was evidently also the only person qualified to do that job also. I understand the person supposed to work the post office wats sick, however I have a hard time understanding no one else in that entire store could help me. Yes! A nice young man attempted to program the key but could not do the job. After waiting 20 min I was told he could not get it to work and I could come back after one when the guy working the post office could help me. I told him thank you, I appreciated his help but overall it was crappy customer service. He looked flabbergasted! Like he couldn’t believe I said that. My message to this particular ACE store is that need need more than one qualified individual on site to help customers. Whereas I do understand things happen, safeguards need to be in place to avoid situations such as this. The happy ending to my story is that I left there and went to the ACE in Simpsonville. They not only made the key in just under 5 min, they also sold it to me $10 cheaper than the store on Woodruff Rd.
1131 Woodruff RdGreenville, SC 29607
From Business: Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor…
26. Sears Outlet
1117 Woodruff Rd Ste KGreenville, SC 29607
From Business: Sears Outlet in Greenville, SC offers top brand home and major appliances at deep discounts and a great selection of lawn and garden products. Shop our inventory …
They always have things I can't find at the big box stores.
Need it? They will get it with great advice. Not some retired guy wandering around a big box.
DON"T SHOP AT ACE HARDWARE ON WOODRUFF RD, terrible customer service