The worst experience of professionalism ever and scary. The presentation was almost two hours long and people where in and out of my home. Even if I wanted or thought about buying a Kirby because of this experience iI'll stick with products that I have. I wish there was a zero rating.
Sending men without a name tag, no ties to Kirby cleaning company, & in u marked cars isn't smart at all!!!! Puts people on alert, especially stay at home moms. Do Business Smarter
When entering the Warrenton sub division, there is a sign in plain view that says "no solicitation allowed". Apparently the Kirby company and it's aggressive sales people do not think that applies to them. I assure you folks, it does. Please refrain from dropping off your sales people into our neighborhood in the future.
Always helpful and attentive to requests and providing information when requested concerning their years of experience with vacuums. Only shopped there for vacuum cleaners, service, supplies, and repairs for over the past 20 years
Called them to see if they could work on our Riccar vacuum cleaner Mike answered the phone was very pleasant told me to bring it in and he would look at it, we did he called the next day told us what was wrong ordered the parts and called when it was ready very friendly knowledgeable did great work
Horrible customer service!! This guy chased me and my 91 year old handicap grandmother out of the store for parking in the wrong handicap spot causing her to twist her ankle!! Please stay away from the place!!!!!
My husband and I recently took our Dyson to Dale’s for repair and we were told it was going to cost around $300 or so to repair. They then sold us a Riccar Vacuum system for $700 less a $100 trade in because the Riccar was so much better than the Dyson. It was actually two because the carpet/ floor part only did carpets and floors. The second vacuum was a small portable vacuum with the tools that would be used for crevices, fan blades, and other vacuuming chores, it was carried around with a shoulder strap. I wasn’t real sure that this was what I wanted but my husband thought it was a great deal so we went home with the Riccar system. I immediately did not like it, the hose on the small vacuum was so stiff it knocked stuff off the tables and walls and constantly fell out and had to be reinserted. The tools were supposed to clip on the back but they kept falling off and I had to constantly search for them. The carpet/floor piece worked well but when I was thru with it I had to go back thru the house using the smaller one to complete the vacuuming chore. I went to Dale’s a few days after the purchase to complain about the ultra-stiff hose for the small vacuum and the other issues I had. It was explained to me how wrong I was and that the hose was supposed to be that stiff and my other concerns were summarily ignored. I left with bad feelings and totally unsatisfied but determined to give it another try because Mike said that ‘Consumer Reports rates it the best’.I finally had had enough of the double work of having to use two vacuums and the other issues I had so I cleaned the system and took it back to Dales to return it, understanding I was going to lose money on the deal but I could not continue using a system that did not work for me at all. Mike informed me immediately he could not give me my money back because I had had it too long, just over 90 days, but he never gave me any type of offer or options. All I heard from Mike and the lady that had sold us the system, was; how wrong I was, Consumer Reports rates the Riccar the best, other vacuums don’t clean as well, “What you and other consumers don’t understand _ _ _ _ “. Everything was negative and never once was I told anything positive nor what they proposed do to for me – their customer.We will never go to Dale’s again and plan on recommending the same to all persons that question us about their customer service and ability to help individuals with concerns or complaints. I did go purchase another Dyson, even before selling the other system that has only been used about 6 times. The Dyson is working well and I am now a completely dissatisfied customer of Dale’s Sales and Service.
I visited Dales's when I first moved to the Greenville area for my vacuum. When I picked up my vacuum and asked a question about the belt, I was treated so rudely, I vowed to NEVER go back.When telling someone else about my experience and the man I dealt with, I was shocked to realize that it was DALE himself. Being able to repair a product is not reason enough for me to ever return to his business - I gladly drive to Charlotte to have warranty work done on my Dyson.
I called this morning to ask about having my sewing/embroidery machine repaired and the gentleman that answered the phone was very short with me and just plain rude. He yelled at me that they don't do embroidery machines and hung up on me before I could even finish my sentence. With so many good people in need of work I hope they can fire him and someone that will appreciate their job! I will never do business with this company again.