Very professional and on top of there knowledge! Saw some of these reviews, but found out they are now under new management. Highly recommend!
245 Forrester DrGreenville, SC 29607
From Business: BMC is one of the nation’s leading providers of diversified building products and services to professional builders and contractors in the residential housing mar…
LATE TURNAROUND TIME; MANUFACTURED INCORRECT SIZES; TERRIBLE CUSTOMER SERVICE EXPERIENCE; SLOPPY MANUFACTURING; POOR QUALITY PRODUCTS. I live in a historic neighborhood downtown. My house was built in the 1930s, so I wanted my new windows to match the existing character of the home. We chose to go with a local company, Victorbilt Dealers Supply & Lumber Co Inc, as we were promised a 2-3 week turnaround time. We were in a time crunch to complete other renovations that were on hold until the windows were replaced, so the promised turnaround time was a significant part of our decision. After seeing a gorgeous sample from the Victorbilt Heritage Series, I ordered 26 double hung (6 over 6 panes) custom wooden windows. The delivery date came and went. My contractor called and received a careless response. We contacted the company directly to ask when the windows would arrive. We spoke with sales reps and management, only to receive some of the worst customer service we’ve ever experienced. The windows arrived almost 2 weeks late, with no explanation or apology from the company. When they arrived, they looked nothing like the beautiful sample. In each of window panes in each window, over a 1/4 inch of brown glue had leaked out onto the glass. I can understand touching up/removing glue here and there, but the leaked glue was excessive. This look was consistent with every single window. It took our crew an entire day and a half just to remove the brown leaked glue, before they could even paint the windows. Our contractors said they had never seen windows that bad. As if that wasn’t disappointing enough, several of the windows were the wrong size. After our contractor and sales rep had measured and re-measured to provide exact sizing, the manufacturer still managed to make some of the windows 2 inches too big on every side. Another window was too wide by 5 inches! Our contractor was able to make all of the windows work with the exception of 3 that were just too large on all sides. The company was again unapologetic, refusing to manufacture just 3 new windows in an acceptable time frame. This forced us to cut into the brick in our home in order to use the over-sized windows. What is the purpose of custom windows? I would not recommend this company to anyone.
Terrible customer service! Ordered windows from this company and they were very late on the delivery & looked like a Sloppy mess - dry glue everywhere!