Does not answer the phone called 4 times in one day to ask about an order I placed waited a half hour each time on hold never talked to a real person not once.
Have been a member for several years now. Their Web Branch online site is outstanding, full featured and easy to use. So much so in fact that I seldom have the need to visit a physical branch location (especially since they've implemented mobile check deposit feature...so easy!). Past interactions with representatives have all been positive experiences. Haven't encounter any who've not been courteous and knowledgeable.
I have to highly disagree with the reviews below. I've been a member of Carolina Foothills FCU since the 80's and have received noting but superior service. Yes, when you go to the office you do have to fill out a slip letting them know what you would like to do. They are tellers not mind readers... It is your responsibility to know your accounts and what you would like to do when you go to any bank or credit union. Love my Greenville gals!
Your only Full Service Commercial Real Estate Developer!
My list of complaints is long and has been accumulated over the past 2 years. In short there is a lack of competence, consistency, and customer care, not to mention serious security issues with this credit union. The number of times they have access my account without asking any security information whatsoever is scary. Not to mention they continually put holds on my income checks which I have been receiving over year from a large corporation with no obvious need to place a hold. When I received a check for over $5000 they held the entire check for 10 business days. The federal regulations state that the only amount of the $5000 check that they could hold for that long was the amount over $5000. This institution did not seem to understand that. Most recently they froze my entire account for being approximately 10 days late on my credit card payment. I've been a member for 20 years and my credit card is in good standing with payments always made on time. A large deposit was delayed into my account. As soon as that deposit was made I tried to transfer money into my credit card account only to find that my entire account was frozen. After 20 years of being a member in good standing this is what they did? With no notice. no phone call , no email. When I went to unlock my account, not only were they not clear why my account was frozen, offering no explanation, they offered no apologies either. After 20 years, I will be doing my banking through another institution.
I had gone to the online store and purchased a brand new TV and home entertainment system totaling about $2500. I had decided to do the in store pickup because i had scheduled the installation of Direct TV and Delivery would not meet the date. we picked up the TV 2 days before and unboxed it the night before to find that my brand new TV was a used, defective, missing parts and reboxed. I called the store and asked them to fix there mistake and come pick up the TV and deliver my new TV. they told me flat out NO and that i would need to bring the TV back in to make sure i was not lying. I then called the corporate customer services just to be told that it was not there policy to fix mistakes with a pick up and deliver when it is a in store pickup. so the next day i take the morning off of work reload the TV and drive it in. the day manager was actually apologetic especially when he found out that they had a defective return and mislabeled it and gave it to me.they offered me a 10% refund that came out to about $180 and free delivery (which i had in the first place of my online purchases) the problem i have is that is that i had to take half a day off of work, spend the gas and put forth the extra effort to fix there mistake. i am going to miss another half a day off from work to receive the delivery of the TV, and then i will have to miss another half a day from work to wait for the installation of Direct TV. they could not install it because i did not have the TV. As of now between loss work and gas i am out about $250 to $300 and I STILL DON'T HAVE THE TV!!!! Best Buy needs to learn that if they make a mistake it is up to them to go the extra mile to fix it. not me. I will not shop there again. I am going to suggest that other shop elsewhere. I have spent more money than if i just shopped at a more expensive competitor and i will not be making that mistake again. I am also redoing my new kitchen with all new appliances and Best Buy will not be getting my business or my consideration. I would hope you hear this and do the same.
I would not recommend this company. Owner Shawn Thomas is dishonest and disrespectful.
The Simpsonville branch of this credit union is the most atrocious excuse for a functional business I have ever seen. One cannot enter the lobby to sit down and discuss accounts and loans as it is a drive thru only bank. This is made worse because of the consistent technical errors for their online banking options. When one does go through the drive thru, one has to fill out a slip of paper exclusively for what they want to accomplish while one is there. Deviate from this system in the slightest and the employees are literally too incompetent to handle it. I was forced to make multiple trips simply to close out an account just because the employee refused to look at her computer screen and confirm or deny what I was asking her. Your money is safer in a flaming mattress that has been doused in Gasoline than in this credit union.
My wife and I are familiar with the process of property management and we are pleased to say that this is the first time we have experienced a level of customer service and business dealings which have been exceptional.
We sold our home in less than 1 month to a family that contacted us via our The Rental Home Store listing. We are so glad that someone who appreciates and will add to the features of the home has purchased it.