Do not use Berkeley Service for any tax related business. 19 years of business gone due to the fact that Berkeley Service does not answer phone calls or call back when they said they would. My father and I have spent around $1600 just on tax refunds to be prepared by Berkeley Service over the past 19 years and they have lost both of our business. We had to call multiple times, starting in March 25, 2017 to confirm they e filed the refund with the IRS and they said that they did fine on the 25th... I did not find out until April the 12th that they never e-file my taxes with the IRS so I called again and was told they would call me back in a few minutes. I never heard back so I called back on April the 13th and Tina could not tell me when they filled my taxes with the IRS. So they filled my taxes almost a month after they said they did. I have to wait another month to get my refund when I was supposed to. Tina said "they can't do anything about it". We will be using another company from now on. Even H&R Block offer to atleast pay some of your refund., you'd think Berkeley would since they screwed up. To be fair, until this year, they have been decent with everything but this is unacceptable, especially since "they can't do anything to help".
I made an appointment with Louis, the owner, for the Arlington Branch, and it was for 1pm. Because Louis had not told me if the branch was East or West Arlington, I called the office, heading out, where I am new in Greenville, NC, and asked which address it was. The secretary told me that Louis wasn't there, and I indicated I had an appointment. She said she would call Louis and call me back and I told her I was on my way where it was 12:40 pm. Almost at the office the secretary called me back and told me that Louis would meet with me at 1:30 pm and that she was on her way back to the office. The secretary would not give any information, but, it was obvious to me that Louis had forgotten about our appointment. I got to the office at 1:10 pm and at 1:35 pm I asked how much longer I'd have to wait for Louis to get there. The secretary didn't know, and after five minutes she told me, "I've texted her." At 1:45 pm I again asked when Louis was going to get there as I had a busy schedule that day, and, again, the secretary didn't know. At 1:50 p.m. I walked out disgusted. I tried to call other Jackson Hewitt offices, but each phone number rolled back to the Arlington office. I then had to find someone else to do my taxes. At around 2 pm or sometime thereafter, Louis called and left me a voicemail saying she was sorry but offering no explanation or any incentive to return to her and let her do my taxes. Since she appeared to be so inconsiderate of my time, forgot my appointment, and couldn't even have the decency to show up at the 1:30 pm time she told the secretary to tell me she would be at the office by, I realized I didn't want this kind of unprofessional, inconsiderate person doing my taxes anyways.
DO NOT GO TO BERKELEY SERVICE CO. unless you want to owe a ton in taxes later!!For the past four years, I have been getting my taxes prepared by Tina at this company. I have also referred at least nine people who have been going to them for the past three years. Well, this year I received a letter from the IRS saying that I owed almost $2,000 for an "under-reported issue" from 2008. I promptly looked into my file to double check myself and called Tina, since I saw that I turned in all of my forms to her. She checked behind herself and said "oops, there was a gliche with the software and it didn't bring the total from the back pages to the front." That cannot be the truth, because the maker of that software would surely cover things like that... and if it was the truth, then a lot of other people's taxes are messed up as well. How many other years are going to be messed up??? Anyway, I had to pay the taxes out of pocket AND Tina even refused to cover the interest fees that the IRS charged me, citing "we only cover if there is a penalty. We don't cover interest." DO NOT WASTE YOUR TIME AT THIS COMPANY, UNLESS YOU WANT YOUR TAXES DONE INCORRECTLY!! This has been a huge headache that could have been avoided if they weren't in such a hurry to throw the numbers on the paper...