The last time I sent in a review I was not pleased. However, I would like to tell you of my experience today with my son renting an automobile. Anthony helped us here in Greenville at the Greenvile Blvd location.( same place as before but wow, what a difference) HE had superior customer service skills. Anthony was fast, yet accurate. Put us in the vehicle of our choice and has changed my feelings about Enterprise Rent- A-Car! I wish everyone had a gentleman working for there company that was as pleasant and helpful as Anthony. He made us feel valued and he deserves an at-a-boy. Give that man a raise! Thank you Anthony ~ being in a car accident is traumatic, but you made the transition of renting a car while waiting on the insurance company extremely pleasant. Driving something nice makes it much more bearable. Who knows we may purchase something just like you put my son in today. Again, a sincere thank you to Enterprise for hiring such as outstanding employee!! Way to go Anthony you get my 5 stars and 10 if there were that many!!
Always great service. Every one of the employees are incredible. I rent once a month and always have a good experience. Not a fan of the $200 deposit they have now, but I can deal with that since I get great service.
I rent from Enterprise every time I need a rental simply because my first experience was wonderful. From that point on things slowly changed and went downhill. They change rental policies way too often and are never consistent across the board. If I could rent from other places, I probably would. Since I can't, I have Enterprise.
The worst customer experience I have ever had. Made and confirmed a reservation online and when I arrived they first tried to see if I could come back the next day as they didn't have a car. Then tried to force me to pay more money for a larger car and I didn't reserve or confirm. When I complained the desk representative was unbelievably rude and even shut me down when I tried to complain. When I returned my vehicle, she didn't even try to make eye contact. I guess the teachable moment the manager said was happen was unsuccessful. Since there are so many rental options in Greenville, go somewhere else.
I had a great experience with this location. The ladies provide excellent customer service. I've been renting from this location for the last 2 years and will continue. Will definitely recommend this location to others.
I incurred fees from a rental. My insurance company paid them. Later I learned that they had also charged my bank account. Several representatives told me that the money would be reversed back into my bank account. It never happened. I have lost trust in their business because they did not honor the agreement.