They contacted me and were very nice .
Honestly, I have debated reposting this review for about a month now. I was told that if I left another negative review that they would NOT fix my car that they sold me WRECKED. But, since we were told yesterday that they weren't going to fix it anyways...what the heck right. I would not recommend this place to my worst enemy. In August 2016 I was sold a wrecked vehicle unbeknownst to me. I was told this car was in "perfect" condition. Yeah, right. Two weeks late the air STOPPED working, I took it back in and the man who sold me the car reassured me that there was no issues with this car because, and I quote "The car is too new, nothing has happened to it". However, to reassure me they made an appointment with the Dodge dealer in Greenville,NC. Five minutes into my appointment the manager from the Dodge dealership told me that my Dodge warranty is VOID because this car has been in a wreck PRIOR to my purchase of the car! It took many phone calls and heated arguments to have them agree to pay for the issues because Jeff Stein, the general manager of Brown & Wood told me that "It's not his issue" that the car was wrecked because "that was MY fault that I bought a wrecked car"-seriously? I bought a "New" 2016 car and its MY fault they couldn't disclose that information with me?! The issues with this car have still not been resolved. I have called, cried and did everything I know to do for almost a year now and I have been treated VERY poorly! If I could give this SORRY excuse for a dealership NO stars I would. Please please please do yourself a favor and stay FAR FAR away from these lying, and manipulative people!!! But I urge each of you reading this- if you want more information and photos and documents of how unfairly I have been treated and been talked to by both the manager and the OWNERS of this place PLEASE EMAIL ME at firstname.lastname@example.org I will be more than happy to tell you so much more about this situation-this is a very watered down version!!
Mr Styron answered all my questions. They were all wonderful
great sales and service team. Took my Seadoo there with running issues and they had me up and going in no time.
Made an appt. to get my Cadillac serviced. Showed up at the appointed time and vehicle was taken back soon after. Repairs were completed in a prompt manner. Overall a great experience.
These guys are the REAL DEAL!!! Tim and his staff truly go out of their way to get you in the vehicle of your choice and a great price. They have 5 locations and tons of cars available. If they don't have it they will even locate it for you. They also have several full service and detail facilities that make their competition look like dinosaurs! I will always return for all my families vehicle needs. Thanks guys!
Just bought me a 2015 Jeep Renegade. Christian was an amazing sales rep. She was easy to communicate with and made my car buying experience pleasant. The sales manager and finance officer were also great to deal with. Best car buying experience ever.
I purchased a 2016 Honda HRV from here At the lot I saw 2 scratches by the back plate, wheel locks were not on but discussed in the price with my salesman. The manager who agreed to fix the scratches & place the wheel locks on. He said they'd pick my car up & leave a loaner. When my HRV arrived, there were more scratches on the truck. I've been dealing with this for over a week. Spoke with Scott B who doesn't take my satisfaction into consideration, he accused me of having Buyerss Remorse. A worker of this dealership or bodyshop scratched a brand new vehicle up. I didn't expect to go through such a bad case with this dealership. I'm currently working to fix this matter. No brand new vehicle should have to be in & out of a bodyshop/away from their new owner. I don't recommend using this lot. Todd H lied about mileage on it also. He was not friendly in person & showed more concern with money/commission than having a satisfied customer. This experience all around has been bad.
This is the best car dealership experience my family and I have ever had .The entire staff made us feel welcome and they never gave up on us ,we will truly be loyal customers for life!!
A Dealership and Service Center you can trust. Great prices on vehicles and certified Technicians in their full service repair facility.