Worst company I have ever dealt with. Billing supervisor won"t return my two calls. Thery are fraudulently taking money out of my bank account even though I paid in full. Contacted the BBB two different times. Spent several hours dealing with them. Avoid them at all costs.
This is the worst company I have ever dealt with. They are fraudulently taking money out of my bank account even though I paid in full. Supervisor has not returned my two phone calls. I have contacted the BBB twice. Avoid them !!!!!
Preferrably I would have given a no star rating. I needed to replace supplies on my 2 yr old CPap. I received nasal pillows which were the wrong size and Med Care Refused to replace them saying they were the right size. They said they did not have a smaller size which I have been using for 2 years. Now I have to squash the pillows together to set them and they cause my nose to flare which leaves me a very sore nose every morning. I also replaced the tubing $65.00, nasal pillows $60.00 (framing to hold pillows $120.00), water reservoir $24.50 and filters $28.20. A grand total of $296.87 with the insurance paying $38.96 leaving me a balance of $257.91. The Med Care person said it was the insurance company but I went on line and I could have paid substantially less to purchase the same items outright. She keep parroting the same responses and nothing was resolved. I have the wrong nasal pillows, and they blamed the insurance company for their exorbitant cost. I would strongly recommend going on-line for your supplies. Med Care could care less about customer services or your satisfaction.
Med Care is very poor. They provide poor service and the service people lie. The company consistently does not send my order unless I call multiple times. I usually end up calling my insurance company's member service and file a compliant to get Med Care to send my supplies. Why???? Why is it so hard???
I have been ordering supplies through MedCare since last year-2015. I had all good experiences dealing with this company. The person that helped me, went out of her way to handle my sales / orders. She fitted me properly for a cane I purchased off the floor, and ordered compression stockings for me, after taking my measurements. She searched every brand of bandage, that her company carries, to supply me with the best possible choice and not so expensive. ...because I was paying cash. My doctors ordered me bandages that cost $10 a piece, but my insurance did not cover them. I asked her if she could find me a bandage that was similar in size & function, yet not quite as expensive. After searching many kinds, she found me one that cost only 47 cents a piece...instead of $10 each. A TREMENDOUS SAVINGS FOR ME! They work the same as the more expensive brand, because I've used them both. Every time I stop in or call the company, for a small order, I am treated well. GREAT SERVICE!
I'd been using a 3+ year old cpap mask and cushion, it worked fine but the seal wasn't great, so when we finally met our insurance deductible, I went shopping for a new mask. Medcare got me in quickly and I was able to try on 5 different masks. I got the new Respironics Amara View and love it. I'd been having neck pain for a while and it was great to solve both problems at the same time. We had a glitch with our insurance but Gary handled that with one phone call.Great service, you'll like them.
Gave them a second chance only to find out that they are opening up boxes of CPAP masks and removing the headgear from them and selling them seperately. Then only sending me part of my order, while ALL of my order is on the packing slip listed as SHIPPED next to the item I did not receive. It appears that they are making side money by billing Medicare for items that they don't send customers, but have them listed on the packing slip as being part of the order. Then when I tried to discuss the issue with them, they at first transferred me back and forth with each person having a different story, and finally the one I spoke with last, I allowed her to speak without saying a word myself until she was done, but when it was my turn to speak, she talked over me louder and louder repeating the same thing over and over. I have received the same supplies since 2001 from different companies, including theirs every 3 months. Now, Medcare is opening the boxes, taking the masks apart (one of them admitted that they do this so they can sell the headgear seperately), and then after opening your mask box and handling everything, removing things, they try to trick you by putting everything that is SUPPOSED to be there, on your packing list and billing your insurance obviously for items they never sent. I wonder how much money they make from their little side business there. Let's see if Medicare can find out.
Have not personally visited them myself but from friends i know thats been there said that was worth the drive from wv to there said staff and nurses was very down to earth and freated u very nice and so did the doctor said they treated u like u was there family and i love that about places like that and thats way it should be when ur suffering n pain all the time said they really are nice n take cate of u like they should!!!"
8/1/2014They are the worst. I use liquid oxygen. I needed my tank filled. I had a hard time getting ahold of the woman the coordinates the liquid oxygen. When I finally reached her, she said a deliver would be arranged. No one showed up during the expected time. I called her again. Finally, medcare brought me a whole new liquid oxygen tank, full. The very next day, the company that fills the liquid oxygen showed up knocking on my door.He didn't call first. I told him that Medcare brought me a new tank yesterday. I sent him away, and I again called the lady that coordinates the liquid oxygen. I was concerned that there is a lack of communication and that no one calls ahead of time. Well, she was able to assure me this would not happen again. She also worked with me to schedule the next visit for the liquid oxygen to be refilled. August 1st is my liquid oxygen tank refill date. Well, i have literally sat at this house all day waiting for my tank refill. I knew they were to come this morning, so around 1:30, I left a message for the liquid oxygen tank coordinator lady at Medcare requesting a call back today. It is now 5:15 on a Friday, and I have not heard from anyone. It is a weekend. What if my tank was completely empty and I had a special event to attend out of the home this weekend? Well, guess I couldn't go, since Medcare sucks!!! They are the worst!! I am going to call my insurance company on Monday to discuss other providers!!!!!!!!!!!!!!!!!!!!!
Send wrong orders. Spent way too much time correcting their mistakes. Multiple calls for the same issues. Simple mistakes.