Great local dealership. We have been dealing there for years and many cars. I really enjoy working with our salesperson at Star.
Took the car in for a wheel alignment. The mechanic said he couldn't align it 100% because some bolts were seized up. He claims he took a torch to the bolts for 20 minutes in an attempt to loosen them. He said I needed inner and outer tied rod ends. I declined those parts and took the alignment as best as it could be done as he explained it. I then took the car to a friend of mine who is a mechanic. He put the car up on a lift and was able to unloosen those same bolts with a hand wrench!!! He also said there was no evidence of a torch being used on the vehicle. I then took the car to a place that does alignments and they let me watch as they had no issues at all getting it aligned. BOTH mechanics said this Toyota dealership was trying to rip me off... no kidding! A relative of mine took their vehicle in to this same dealership for a scheduled 30k check. This was to include checking and topping off fluids. Well their coolant level was low and never topped off and their oil was overfilled by this dealership. Unreal! This place awful! I can't imagine how many people don't check their work and get ripped off.
I just bought my 6th car from Smail everyone from the lot attendants to the mangers treat me like family at honda and Acura including everyone from service i deal with Mike Arndt and feel he is trust worthy and always makes sure I get the best deal on my trades and the car in buying
before you buy a car call me I will change your mind 724 726 9290 Also I wouldn't even rate them one star
My husband, daughter and I were LIED to about a used 2011 Hyundai Elantra in the Toyota lot. My daughter had seen the car listed online. We thought since we had dealt with this store in the past we would come back and give them our business. Knowing that they have the same owner we could buy a car from them even though it was in the Toyota lot. After waiting for 15 minutes for the salesman to bring the car down for us to see, the salesman tells us their has been a mistake and the car listed as automatic was a manual. BIG LIAR!! They tried showing us other used cars on their lot but my daughter insisted we visit Toyota and see for ourselves. Low and behold, we had been lied to and we did end up buying the car from Toyota. Not only did the salesman lie to us the sales manager, Art, was in on it. No one wants to deal with liars but lying about something that can easily be found out was a very BOLD MOVE and a stupid one at that. They obviously did not care in the least about how they run their business.
Thanks to Jodi and Joe at Star Chevrolet for the excellent customer service I received. They took the time to help me and was patient with me throughout the whole process until I drove off the lot in my Nissan Rogue! I will definitely be back!