This is the absolute WORST experience I have ever had with a company, ever! After lying to me, making me jump through ridiculous hoops, then stealing my money, I will NEVER return!I dropped off two items for consignment in 2014. They told me that they would inform me when the items had sold. I had not heard from them in a year. I stopped by in April, 2015 - the day before I moved away from Greensboro, and asked if my items had sold, they said no. I called in April, 2016 to ask if they had sold and they told me that the items sold in 2014!!! and that it was too late to get my money for it because so much time had passed. I spoke with the owner, Neil, and he told me to come in to the store (I live in eastern NC) to pick up the check. I made a special (4 hour) trip to Greensboro to pick up my check, I go to the store - there was no check for me, they had no idea what I was talking about. FURIOUS, I return home to eastern NC and email Neil again to explain the situation. For the 3rd time I give him my address so he can mail me the check, after 3 weeks, I still have no check. This process was repeated 4 times!!! Give them my address, they promise to send me a check, they never did. Come to find out, even though I had been giving them my address over and over again, they had been sending the check to my old address in Greensboro. They finally get me the check and they have taken a deduction out of it because of my requesting it 2 years after it sold... even though it was THEIR mistake!!!I am furious. This is the most incompetent, nefarious, and downright dishonest company I have ever encountered! Save yourself time and money and don't patronize this terrible example of a business!
I have been very pleased with everything I've purchased from The Red Collection. Over half my living room is furnished by them. A glass early colonial side table, floral rocker, neoclassical cherry coffee table, various Noritake china, various crystal pieces, etc to name a few. They have a beautiful selection, very helpful and friendly staff, matching sets, and rare and unusual items.
I was looking for a dining room table and chair SET. Nothing is sold as a set at the red collection. Their prices are comparable to brand new furniture; very expensive. I found a used ottoman and purchased, before I left the store I saw another one for $70.00 more dollars. I clearly saw the sign that says NO REFUND OR EXCHANGES, but since I hadn't even left the store and had literally just checked out, AND that more money would be made I assumed they would allow this swap and extra money. Honestly, had the lady nicely said I am so so sorry, but there is NOTHING I can do....I think I would have been alright with it, BUT she YELLED over and over and pointed to the sign and wouldn't even listen to anything I had to say. I found out from a friend she was the owner, and has had the same interaction. I will NEVER enter this store again. Just TWO blocks away is another antique and consignment dealer who is MUCH cheaper and MUCH MUCH nicer, please go there instead! And lastly, the Red Collection is a complete fire hazard! I figure at some point she will get sued for something falling on someone and/or people getting injured if a fire were to break out, cause trust me, there would be no escape.
The friendly atmosphere, lighting & display reminded me of an antique museum.