I was a patient here for nine years and I 100% agree with the other reviewer that this place has tanked since Susanne and the original staff left. I was dismissed from the practice because Dr. Philips new staff at it's best is incompetent, and they screwed up messages between myself and Dr Philips which ended in me being dismissed. Dr. Phillips practice of NOT speaking directly to his patients when there is an issue or misunderstanding is just bad business... The new staff bad mouths the clients and aren't paid enough to care. The original staff I never had a problem with, very professional. They were actual nurses with experience instead of fresh out of school, never had a job before, incompetent kids. They actually cared and understood the problems of pain patients, and they were always willing to help. Susanne was/is a great PA and very willing to explain all, and work with you to find what works for you. Dr. Phillips is a know it all, thin skinned, it's my way or the highway, don't you dare question me kind of doctor. I can't tell you how many times he got an attitude or impatient with us because we dared to question him. He once told me that I didn't have problems with my neck, and then very next visit he told my neck was horrible. Sound like he pays attention to his patients? You would think these doctors would have a tiny bit of humility and realize that their just glorified drug dealers, legal drug dealers if you will. By saying that, I'm not belittling the pain patients like myself because we're there for a reason, and I bet most of us wish we weren't...He parted ways with me by letter, giving me less than half my script both in mg and count, and saying good luck. Very dangerous and reckless to do to a long term pain patient. Not because we're addicts but we are physically dependent. He told me they would be available another 30 days for emergencies just to cover themselves but I knew better. He would've done nothing for me...
4204 King Edward CtGreensboro, NC 27455
719 Gralin StKernersville, NC 27284
From Business: We are dedicated to the health of your Pet. We Practice Preventive Care. We provide Full Service Veterinary Care Wellness Programs Routine Surgeries Dental Proced…
This is the worst medical office I ever been to. first visit took 5 hours and you have to feel out 20 pages of paper every visit. Gave me a nerve test by a very old machine, they stick a wet sponge on lower back and take a metal rod and stick at different parts of body - it was so dam painful and machine is way out of date and will not tell you results. The whole place is run by black people but have one white woman in office - all I saw and heard was them doing nothing but jive talking with one another, so very unprofessional. I would go back to take a drug test, back in waiting room, then go back and back in waiting room them go back to get the so called doctor Dakwa who is a Kaffir plus he is a liar. He is a real Psychopath, crazy as hell, so unprofessional as I have ever seen. Why should a visit take 5 hours. He wrote out the same amount of pain meds my family doctor wrote, I told him my Dr. did not send me here for you to give me the same amount of pain meds he give me, he said I have to start some where. He will not give your the prescription, you get it when you check out. I told the lady at desk that 5 hours is a dam joke - I have had out patient surgery that did not take this long and she said if you don't like it you can go some where else plus I had not wrote down all the many prescriptions I take, there is not enough room, she said you can't get your prescription until you fill this out, I said I have been here 5 hours and my 81 year old father had to drive me due to neck surgery and his wife has had many low back surgeries and he needs to get back to take care of her so just print it off computer, you have the list and she said it has to be written out, she said I will write it down for you. I had to go back two weeks later, the visit took 3 hours to get a refill. The so called Dr. Dekwa told me he was going up 5 times but saw the prescription already wrote out on desk, when I got prescription at desk it was for the amount as first visit. It's mad house
Buyer Beware!!! Mentally abusive to patients... Nurse practitioner is down right dangerous and almost got me killed. She's an extremely miserable woman that takes her misery out on innocent people that need her help not her mind games she appears to enjoy playing with the patients. Honestly... I actually question who's in charge... Her or Dr. Dawkwa. I witnessed him back down to her wishes. Currently seeking better care from reputable establishment!
They think it is some kind of game. The visit prior to today almost caused a nervous breakdown. Not one patient had anything nice to say. I'm praying to find decent clinic fast. They treat everyone like they are drug addicts which leads good Dr.s to think this too. Nurse practitioner has severe mental issues or possibly on something herself. Please research your doctor. Know exactly what kind of person is taken care of you. Read reviews. Good Luck Laurie B.
I don't even want to give this place 1 star. It's the biggest pill mill ever. You can sit in the lobby and listening to the other "patients" make their deals with each other. I said something about it to one of the staff and she laughed it off and said, "Well you hear all kinds of things..." I'm like seriously? Then when you finally get lucky enough to get back to see the Doc who barely speaks english, he has no time for you, he already has your script wrote out, he doesnt want to discuss any new issues you may be having. They recommended putting the SCS in my back and I wanted to speak with him about that... I was given some paper work and a DVD. Next visit I asked again about the SCS and having it done, and this time I was seeing DR. Goode in Archdale (I THOUGHT that office might be better ) and she said "Oh, well we'll get you a psychiatrist visit...." Huh? Btw, this was the 1st time I had ever seen this Doc and when she came in she didnt bother to introduce herself. Not to mention she was an HOUR late showing up at the office. Seriously, this place is a joke. Find a GOOD Primary care doc and let them recommend you to specialist, but dont go the way of the Pain Clinics. At Heag all you are is a number.
Look more like a place for junkies than a bona fide licensed and experienced medical practice (I've worked as a licensed addictions counselor/therapist in other States. This place struck me as one of crack joints replete in many of America's POORLY SERVED low income/indigent "urban/inner city" communities where the emphasis is more on making a buck as opposed to doing real pain management). Patient confidentiality was readily violated by the front desk staff (who were nice but clearly aren't trained as it pertains to confidentiality) who loudly called out your name and unfortunately i wasted my time (and travel money) as shortly after signing in and filling out a redundant form, I was told I needed to pay $120.00 upfront before one of their staff (who's not licensed in the State of North Carolina as I checked with the State licensing board after I got a really bad feeling about the HEAG practice). Really disturbs me that the nurse practitioner at my internist office would refer me to such a place.
THE FIRST TIME I WENT THERE THEY GIVE ME PAIN MEDICINE AND TOLD ME THE ONLY WAY I WOULD CONTINUE TO GET MY MEDS WAS TO TAKE STERIOD INJECTIONS. AFTER COMPLETING THE 2ND STAGE OF THE STEROID SHOTS THEY TOLD ME THEY WERE NO LONGER GOING TO GIVE ME MY MEDS ANYMORE AND WOULD ONLY GIVE ME STERIOD INJECTIONS. THEY USED ME AND MY INSURANCE AND DID NOT CARE ABOUT MY PAIN LEVEL. ALL THEY WANTED WAS TO USE WHATEVER WOULD COST THE MOST TO BILL MY INSURANCE CO FOR. THEY DO NOT CARE ABOUT THE PATIENT ALL THEY CARE ABOUT IS HOW MUCH MONEY THEY CAN MAKE.
I took my husband here as a new patient. As I observed this facility and staff. I was disheartened and my blood pressure was boiling!! The patient clientele were dope up. As soon as they sat down , they fell asleep, hardy hold eyes open! 95% were smokers! Hovering around the enterence smoking!!! This facility is only here to assist drug users/ abusers. Asking patients to fill out paperwork every visit! ( a Book) Ridiculous! Not a classy, professional pain management office. I wouldn't take my pets here! It's really a sad place! Faculty doesn't deserve one star!
Sorriest excuse for a pain management group I have EVER been to. Dropped me because hospital gave me my pain meds during a ten day stay!
Ok, this is my first time visiting this clinic. I brought my wife here cause she was recommended to come here. Let's get to the point, it's been over an hour and she yet to she one person. One doctor to approve of her medicine, so many people came in and left with attitudes. So it had me to think when my wife told me about this place, was it true and it was true very true. I seen and read reviews from 2011, 2012,2013 and was not happy of what I seen. And I'm not happy now. Either they need to clean house and get new staff, or tell these people to straighten up. Because it makes no sense how people, come in and leave angry. Very slow, and rude place it's about to be 2016 and still being talked about horribly.