United Seating & Mobility
1427 Boulder Ct Ste A, Greensboro, NC 27409
(336) 315-8762Add Hours
Went there upon a referral where they said they could do everything within a prescribed timeframe to the referring health care professional. They represented they could have the wheelchair process completed within the time needed because insurance was changing.
When I arrived a sales representative, not party to the referring conversation, came out and said that their sales representative did not make the representation. Please explain how she could know that if she was not party to the conversation?
Anyway, I felt there was bait and switch going on, representing one thing to get you come in and once you are in, selling you something else.
What the whole deal was is that they wanted me to pay upfront cash and then I file on my insurance. They made it sound like it would take almost a half year to get a power wheelchair through the insurance process so if I needed it within a 45 day time frame, too bad!
My plan was changing. I was wanting to get the wheelchair on the year I had met my deductible. I had already completed some of the preliminary work that was required for filing. (Everything has to be done within 45 days or you start over in the requirements.) If they could not meet my needs, then why did they cause me to come over in the heat? After all, I am disabled, on supplemental oxygen, and in need of a electric wheelchair?
It was clear to me that they provide poor customer service. At a minimum, they do not accept responsibilites for their errors. What happens when something breaks, or in this instance, an experienced sales agent misrepresents what they can really do to another in the industry so they can get the referral?
If they don't own their errors (and by doing so it becomes misconduct) then what happens to a disabled person (who usually does not have much money) when something goes wrong? In my opinion, how I was treated, is the customer (after they get your money or your insurance money) would be treated poorly.
In this economic climate, of dog eat dog and businesses going out of business, buyer beware!!! Do not be sucked in by phone representations (get everything in writing) and by syrupy words (which I got before they realized I would not be paying cash upfront but they would need to use best efforts to do what they they represented).
Consumers, shop around on this high dollar durable medical equipment expense. Get the best deal with the least amount of cost to the health insurance. In the end, we all pay for it one way or the other!