Mitchell Heating & Air Conditioning Inc
306 Orville Wright Dr, Greensboro, NC 27409
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Phone: (336) 931-0055
Fax: (336) 931-0052
TollFree: (800) 867-3188
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I commend your company on the knowledge and professionalism that your employees showed during the purchase and installation of my new heat pump. These days when service is so undependable, it is a real treat to be taken care of, especially when they say theyare going to be here. You have such great folks at your company!
We recommend Mitchell Heating and Air to everyone who mentions a need in this area. You have a great company with people who care about the customer and their needs. You really went the extra mile to make us satisfied and it shows what a dedicated, professional company you are.
I have been doing business with Mitchell Heating and Air for a long time. I have found all of your employees (office and installers) to be nothing but courteous. I know the installers had a difficult time in my attic and to deal with all the junk and hot weather and still be pleasant says something for the caliber of people who work for you. I hope you will pass on my thanks to these people. Although you were not the cheapest estimate I recieved, I have not once regretted my decision to have you install my new system.
We had a cooling emergency the weekend of June 23-24. I started calling placed on Sunday morning to get someone to fix the unit. I have elderly parents and both have heart issues. My father is on oxygen all the time. The heat is very difficult for both of them.
I called several places and got answering machines. I left message after message on the "emergency" lines but no one ever called me back.
I called Mitchell H&A and was rewarded with a human being on the other end of the line. She said she was with the answering service and she would call Rick right away. Well, Rick called right back and was at out house in about a half an hour. He was extremely professional and polite. He took care of the problem and had us cooling down in no time at all. He took the time to explain what had happened and what to do if it happened again. He was respectful to my parents and I really appreciate that.
A company is only as good as the representatives that are sent out in the company name. Rick is an asset to you and I just wanted to let you know how impressed we were with his professionalism and courtesy.
I have your name and number for any and all future problems we may have. The unit we have is pretty old and will soon need replacing. It will be a pleasure to work with Mitchell Heating and Air again when that time comes.
I had Mitchell install my Goodman PHP and they did an awesome job, and fast. The installers were professional and cleaned up afterwards. I got a great price and 10 year parts and labor warranty. I also let them do my seasonal maintenance. I'm glad I chose Mitchell and have been very satisfied with my experience.
I'M VERY SATISFIED WITH MITCHELL HVAC. THE LADIES IN THE OFFICE ARE GREAT AND THE SCHEDULING IS VERY USER FRIENDLY. THE GUYS ARE PLEASANT AND VERY CONFIDANT. THEY ARE ALWAYS THERE ON THE SPOTT WHEN I NEED THEM MOST. WHEN THEY INSTALLED MY NEW HVAC SYSTEM THEY DIDN'T JUST COME TO WORK, THEY PUT THEIR ALL IN IT. I TRUST THEM AND WOULD AND HAVE RECOMMENDED THEM TO ANYBODY!!!
I have been using Mitchell Heating and Air for over 20 years. They are professional, knowledgeable, and they even wear shoe covers when they come inside. They replaced my system in 2007 and I have a maintenance plan. All of their technicians have been great but I really like Al. The office staff will call when it's time for my next service. I would highly recommend them to any one needing a maintenance or a new heating and air system. I'm looking forward to seeing Al this spring!
Thank you Mitchell Heating and Air,
Mrs R Smith