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Jay R.

03/22/2016

Overall

Late friday night, my pet, fred, got out of my house and got hit by a car. I called happy tails. They were so friendly and told me bring him im. When i arrived, after takin fred back they started asking the most important question, how i will pay. I had 143 dollars in pocket that i gladly handed her. A few minutes later she said expenses were climbing she needed more money to continue workin on fred. I had no more cash on me and at that time i had no atm card so she gladly gave me number to a loan company. I called and got the max loan, $300. With interest of course. She now had been paid $443 dollars, and it was about midnight. She came in AGAIN and said costs still climbing she needed more money to continue. Again, its midnight friday night, where can i get more money? ?? She said call family to borrow it. I have no family. She denied him a few things i couldnt pay for. When fred died, she said i couldnt have his body till bill paid in full. She cares about $ first, your pet second.

Emily D.

06/09/2015

Overall

In the midst of a veterinary emergency, I had an extremely disappointing experience from start to finish with this clinic. As I had referenced reviews prior to calling, I am writing this in the hopes that it helps another family with a beloved pet think twice before visiting this practice. The unprofessional-ism from both the vet and 2 vet techs was unlike any other experience I have had. The vet did not come examine my pet or speak with me personally, at first sending the vet tech to discuss an action plan with me in the waiting room (rather than sitting with me face to face and explain what may be going on). I understandably had questions, and after going back and forth (myself and the vet tech) asking questions to the vet, the vet tech raised her voice so loud in talking about me (quite rudely) that I could overhear what she was saying while I was still sitting (at this point) in an exam room. All of this went on while basic, immediate, triage measures were not taken to help my distressed pet. Upon deciding to wait and see my regular vet during normal business hours, I was charged more than was discussed. When I asked about the additional charges, I was told that "we are charging you for putting your pet in a cage". While I chose to stay composed and pay the total, in retrospect the situation warranted being addressed with the manager of the practice. Please review all of your options before deciding whether to visit this clinic (specifically, Dr. Morgan and Audra, the vet tech. I have not had any experience with any other vets at this practice). I would not wish my experience on any other family with a cherished pet in an emergency.

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