Guilford College Animal Hospital
5505 W Friendly Ave, Greensboro, NC 27410
Phone: (336) 851-1992
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What a freaking rip off. I was told if I got here before 5:30 that I could be a walk-in regular hours clinic patient. Get here at 5:17 (5:20 by the clock outside) and checked in. Brett at the front said I'm on time for the regular walk-in appt. I go into the exam room with a Vet Assistant, she takes notes, and then she takes the dog back. Less than ten minutes later she returns and recommends all these courses of treatment. Apparently the vet won't even come and talk to me. Dr. Streck can't even have enough decency to come talk to me but can charge me for his services??? The vet tech gave me no recommendations for how to treat my animal until surgery except "keep her pinned up somewhere that you don't mind getting dirty." Really? I just paid $56.00 to talk to a VET TECH? I will be filing A BBB complaint tomorrow, as well filling out a review on every single possible place online. What a waste of my hard earned money and a 40 minute drive.
I was recommended to this clinic by a friend and very disappointed by my experience. I arrived for a scheduled visit for my dog's exam and annual shots and was escorted to an exam room. I was told there were several emergencies there so understood there may be a wait. After thirty minutes of no one coming into the room, I asked if I should reschedule as my dog's appt. was non-urgent. I was told to stay and after another thirty minutes I was seen by a tech who told me she would take my dog back out of the room to 'examine' her and administer her shots without my presence. She did not offer for me to meet the vet and she said my dog would not be seeing the vet unless there was a problem. I asked if I could wait to see the vet since it was our first time and I feel it is important to develop a relationship. She agreed to ask the vet and after waiting another 15 minutes (total of 90 minutes ) I decided to leave. I completely understand that they are dealing with emergencies but I expect for my dog to be cared for my a veterinarian and one that I have a relationship with. I also expect for services to be delivered in my presence...after all....isn't that why it's called an EXAM room? TERRIBLE CUSTOMER SERVICE:(