Friendly Urgent & Family Care

Had no idea about mental illness. Questioned me like there was something wrong because I came for help with a panic attack. Was rude and unprofessional.

i took my son for a kindergarten physical in june, and had to get another one due to the school losing the papers. long stoey short, both sets of providers that examined him missed the fact that he was missing 3 shots. the school notified me, and i called them and they said 'yes we have those immunizations, just bring him back' after waiting nearly an hour and a half after they opened to be called back (i was the first person there) they told me that they could only give him one shot because he had insurance and the shots they have were for 'people on welfare'. i told them he needed the shots for school, to which they replied 'well, just let them know ypu cant get them and they will have to understand' needless to say, i had a suspended child, and had to move mountains to get the shots. do not take your family there unless you want to wait for hours and have to pay 2 or more copays to accomplish something that should only take one. i will not go back there

Unprofessional and rude staff. Do not waste your time there.

DO NOT BRING YOU OR YOUR FAMILY TO FRIENDLY URGENT CARE!!!!! Went to be seen on 8/15/13; waited 3 HOURS before I went to the receptionist to ask how much longer will the wait be. Receptionist was EXTREMELY RUDE AND UNEDUCATED. She ANNOUNCED my name, birth date, and THE REASON WHY I WAS AT THE URGENT FACILITY!!!!!!! As I waited for the receptionist to slowly stroll back to ask the Dr.; Dr. Jones...the ONLY Medical Dr. in the entire facility; was off that day. No one notified me of this upon check in. Lastly, there was a DOG following the receptionist around, in a MEDICAL FACILITY where people are ALLERGIC TO DOGS and are wearing MEDICAL ALERT symbols! WORST MEDICAL FACILITY EVER!!!!!!! Un-EDUCATED, un-TRAINED, un-DISCIPLINED and totally un-PROFESSIONAL staff!!!!!! To wait 3 HOURS at an 'Urgent' care facility?...I am totally DISGUSTED!!!! NEVER BE SEEN AT THIS FACILITY! IT IS A WASTE OF YOUR urgent TIME!!!!!!!!!!!!!!

They don't tell you when you pay $95.. That is just the min they charge to simply see the one and only dr they have on staff! They don't accept Tricare ( insurance for military families or deceased military's children) then want to run all kinds of tests that cost $$$ more. No a few but another $150 more! I will get the results and take somewhere else! Tons of people work here gossiping loudly where everyone can hear. Oh but there aren't any patients here maybe because of all of this. Wish I would have taken my son somewhere else before they charged me the $95!

I wish I had read these reviews before I brought my son today. We've been here for 1.5 hours and are still in the waiting room! Scary part is that they have not called a single patient to be seen. All of these reviews are spot on. I will never come here again.

This place is awful. The only reason I keep coming here is because I have to for my work. Go to eagle on dolley Madison (or new garden)

After coming in at 12 I was told there were the patients in front of me. 2.5 hours later I am Fiiiiiiinally brought back to the room to be seen, only to still be waiting another hour. This is absurd. The most frustrating part of all of it was listening to the physicians assistant/medical assistants fuss and whine the whole time about how they don't like being called assistants because they aren't someone's personal secretary. Maybe if they spent more time attending to patients and less time whining the care wouldn't be so terrible. All employees I came in contact with were rude and callous. Easily the worst experience I have ever had at any medical facility in my life.

Avoid at all cost! I went there in pain, and having an anxiety attack. TWO HOURS later, I was seen. The doctor was incredibly rude, and barely bothered to examine me. He saw me for about two minutes, gave me two prescriptions, and sent me on my way. If I hadn't had to pay FIRST, I would have walked out and gone somewhere else.

Super slow! Rude customer service! Stay behind your little glass bubble!

I came with intense pain to the point of tears, after paying up front, after waiting over an hour and 45 minutes and everyone that came in after me has come and gone (no im not a new patient either.) I has to ask why i havn't been seen. They assured me i was next, (as the did 30minutes ago). The only reason I didnt walk out was because I already paid. There wasnt a lot of people coming in to be consisered busy either.

This place did not impress me at all. I went because its located near my workplace. I was please to see not many cars around 4:30pm on a Wednesday. Well right when I walked to the door they shut off the lights and they did see me. I looked at the hours and it stated upon till 6:00pm. For an Urgent Care thats not good practice. I called them back the next day and they stated that they close down because of volume.

I would never go back to this place again! I'm extremely pissed and wished I didn't waste my copay. This establishment closes at 6pm and I arrived around 4:50pm, even though it was an hour before their close time I feel as a patient I should still receive the best care possible. The front office staff was wonderful but the acting dr.on duty was horrible. I went in for chest pain, the acting dr/nurse (who wasnt friendly by any means) orders an EKG of my heart but since my visit ended at 6:34pm never went over it with me. I then proceed to the checkout where the receptionist hands me two prescriptions that the dr never even mentioned or explained what they were for. Finally, Im more than positive im not the only person in the world with small veins, so Im still baffled by why 3 people attempted to draw blood from my arm FOUR times and STILL unsuccessful. I was already afraid of needles but this experience made it 20 times worst. I went home in tears still not knowing what is wrong with me. They told me I could come back the following morning for them to try AGAIN to take my blood but ill pass. Ill call 911 before i ever return to this urgent care. I wouldn't recommend this place at all!!!!