What an amazing change in our life Robert from Carolina Fresh Water has provided to us. Robert a relaxed and fun guy from Germany was our water tester. He is extremely polite, very well educated and showed us the results we had in our water. What we did not tell him nor his company is that we had another company come out about 2 weeks prior to test our water. Their sales rep was very nice, yet totally pushy and tried to scare us into purchasing a total home system. Robert from Carolina Fresh Water on the other hand, had never tried to sell us nor did he scare us. He simply tested our water and educated us about solutions for our particular situation. We are absolutely delighted that we choose Carolina Fresh Water and their solutions. After about 2 weeks I saw how the eczema on both of our children started to disappear. We give Carolina Fresh Water a 5 STAR rating and highly recommend them to anyone.
I have had horrible experiences with trying to get this company to come to our home to test our water. I experienced multiple employees who were very rude on the phone and waited (on two occasions) at my home for a tech to show...no one showed or had the decency to call me. Safe you time (and apparently money) and don't even bother contacting this unreliable company.
The water filtration and water softener systems are great! In fact, it's noticeable how much the water has improved. And the overall service I received has been good. It's not the product they provide but the sales tactics and deception that's the problem. I do not recommend this company because of sales tactics.Here's the reason for my rating. So the system I recieved was $7,995 for $120 a month for 5 years at. With below 1% apr, which is what the Salesman (Steve Arnao) told me. After talking to the finance company they provided it's $80 a month for 12 months at 5.9% Apr than $120 a month for the remainder of the amount at 13.9%. The loan is not 5 years but close to 7. Don't buy from them, the sales tactics are very misleading.. If you do talk to them than just don't let them install anything until you've spoken to the finance company.
Terrible customer service! They will come over and treat you like a king but the moment they get your money you no longer exist to them. They care more about the big businesses cause that's where the money is and basically make the small people who have there systems suffer. I tried getting them to service my unit and called for six months and got the run around. Joe the owner would just keep feeding me excuses and then eventually stopped returning calls. My two year old son has eczema and begged him to come over for my sons sake and he kept telling me they would be there the next day and never show up. Full warning to anyone try and find another company to deal with